99 it-software-saas jobs found in Bournemouth

Job summary ESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. What you'll do... Answer and address all incoming support calls from customers; both internal and external. Answer and address incoming web chats, emails and voicemails from customers. Take ownership of each issue assigned and effectively bring it to resolution or escalation. Own and follow through on all requests for support from customers; both internal and external. Ensure complete resolution of issue(s) in order to prevent customers having to call back. Assist customers with basic program setup and administrative issues. Effectively troubleshoot, resolve and properly document support calls and cases. Work closely with other departments to resolve outstanding issues. Assist in documenting solutions for our Knowledgebase for training and information purposes. Perform remote analysis and diagnosis of...

This is a really exciting time to join UHD! We are a three site acute trust with ‘university hospital’ status, due to our partnership with Bournemouth University, delivering highly regarded health services to the county of Dorset, and beyond. We employ some 10, staff, with an ambitious £m estates programme on the way to delivering state-of-the-art facilities to meet the current and future healthcare needs of the populations we serve.In an Area of Outstanding Natural Beauty (AONB) with over seven miles of sandy beaches, you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.Please note:Staff recruited are expected to be available to work flexibly across all our Trust locations when service demands...

Main purpose of the job:   Working at part of the IT Helpdesk team, who are the primary point of contact for staff seeking assistance with company IT systems and services. Responsible for the installation and configuration of computer hardware and software within the company. Duties and responsibilities: • Providing support to users and being the first point of contact for error reporting • Installing and configuring hardware and software components to ensure usability • Troubleshoot and repair or replace computer systems, hardware, and computer peripherals. This will include liaising with third party suppliers • Upgrading the entire PC system to enable compatible software on all computers • Installing and upgrading anti-virus software to ensure security at the user level • Performing tests and evaluations of new software and hardware • Undertaking training of staff for new systems or procedures. Writing training materials and self-help guides • Promoting the...

We’re recruiting the ideal opportunity for an experienced IT Support Technician with a passion for solving IT issues with excellent customer skills to join our Group IT department based in Bournemouth. In what will be a varied and fast-paced role, you will join a team that acts as first point of contact for all our sites across the south of England, providing IT support for all colleagues and their tools including laptops, workstations, mobile devices, tablets, and various applications & software systems. The Opportunity: You will: Be the face of our IT department ensuring all colleagues are supported with any hardware or key business software issues/queries, whether that is by telephone, in person or using remote tools. Play a vital role in creating and maintaining user accounts & mailboxes for any starters/movers/leavers across various internal and manufacturer partner systems; Log and manage service requests within our web-based call logging system;...

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. Bournemouth University IT Services is looking for an IT Supplier Support Officer to for a fixed-term period. The successful candidate will be experienced in managing the relationships and delivery of the Suppliers of Business-as-Usual IT Services, formal IT Agreements, and IT Service Levels, together with some Software Licence Asset Management. Whilst the role is to assist the IT Supplier Manager in the many aspects of supplier relationships, the post holder will be expected to engage with suppliers and challenge agreements and supplier...

Trainee IT Network Technician   No previous tech experience required   Employer led certifications   Graduate opportunities and interviews for 3 years     Are you looking to turn your passion for tech into a new career in the IT sector?     Develop the skills you need to change career and become an IT Network Technician in as little as 12 weeks.     If you have a passion for problem solving and a love for technology, then we can help you reboot your career-path and start doing something that makes you happy.    We specialise in matching talent with opportunity and offer a focused and engaging training pathway designed to help tech enthusiasts gain the industry desired skills they need for a career in IT. Our specialist tutor team will ensure you remain supported throughout, before matching you to available roles across our partner network upon successful completion of the course.    The demand for entry-level IT Network Technicians is high and our corporate...

To act as a Deskside Analyst in the best interests of the Company. The role will provide deskside and remote support to a large user base of internal UK based employees as well as remote support to teams overseas. Providing analysis, diagnosis and resolution of customers' IT issues, which may range from straightforward to the more complex. The role also involves actioning customer requests for new IT hardware/software/access. Key Accountabilities/ Deliverables To provide further diagnosis and resolution of incidents and service requests either by a deskside visit or via remote fix; Keeping customers informed of the ticket lifecycle - Manage the customer's expectations; Delivery of an efficient service ensuring that customer satisfaction is kept at a high level; Providing Continual Service Improvement to Operations; Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's...

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. User Support Analysts are the central point of contact between IT Services and BU end users and a key element of the role is resolving and diagnosing the majority of problems at first point of contact, retaining ownership of incidents through to resolution. Working as a member of a team, analysts work flexibly to provide 1st line technical support, desktop application support and learning and teaching support to 2, staff and 15, students. Knowledge of Incident, Problem, Service Level and Knowledge management processes are key.  You...

Project Manager role The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle. You are driving the administration and enhancement of the systems within Siemens. Based on PM@Siemens guidelines you will be responsible for the introduction and further development of installations. Coordinate project activities with participating business departments, IT specialist departments as well as external developers and suppliers will be the major part of your job. Responsibilities Strategy & Planning Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Effectively...

Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning. Our volunteers and staff need a talented, dedicated and professional team behind them, and that’s where you come in. We are recruiting for an experienced IT/AV Technician to provide 1st & 2nd line support for all IT and AV equipment across our Poole site including the RNLI College, Sea Survival centre and Lifeboat Support Centre, as well as other external sites as required. Some of the benefits Salary of £26,437 to £31,102 (dependent on experience) Flexible working 26 days’ annual leave plus Bank Holidays Outstanding pension scheme (contributions of up to 16% of basic salary) Life assurance Health and dental cash plan The Role You will be working on the prioritisation and support of incoming IT and AV requests via phone, email, Hornbill and face to face, and will require experience of supporting a...

Description Are you an experienced registered nurse looking for work in Poole who has experience working within busy general hospital environments? National Locums, the experts for nursing jobs across the UK, are recruiting for experienced Nurses to fill a selection of shift patterns in Poole and Dorset. We are especially interested in speaking to Nurses who may have experience of working with a nursing agency but this is not vital. If you are successful you will be rewarded with highly competitive pay, receive unrivalled support from a dedicated nursing consultant and enjoy a well-balanced work/life dynamic. These positions are available immediately for the right candidates. Your nursing consultant will make your registration an easy process offering their expertise and guidance every step of the way as they help you achieve your professional and personal goals. So, if you are able to work in Poole, then get in touch today.

JP - IT AV Support Technician.pdf (PDF , 109.47kb) Summary of Employee Benefits.pdf (PDF , 212.46kb) Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning. Our volunteers and staff need a talented, dedicated and professional team behind them, and that's where you come in. We are recruiting for an experienced IT/AV Technician to provide 1st & 2nd line support for all IT and AV equipment across our Poole site including the RNLI College, Sea Survival centre and Lifeboat Support Centre, as well as other external sites as required. Some of the benefits Salary of £26,437 to £31,102 (dependent on experience) Flexible working 26 days' annual leave plus Bank Holidays Outstanding pension scheme (contributions of up to 16% of basic salary) Life assurance Health and dental cash plan The Role You will be working on the prioritisation and support of incoming...

A new opportunity has arisen for an I.T projects manager to join a truly cutting-edge tech company. The  I.T projects manager will be accountable for delivering a variety of services to the partner channel. The duties include: ▪      Manage the project lifecycle of the development of template tasks ▪       Owner of the Partner Services work queue, ensuring all requirements are resourced and delivered within the expected timeframes ▪       Manage the partner training programme and resourcing required to provide the courses ▪       Contribute and help deliver the department continual service improvement agenda ▪       Build and maintain motivated teams, making sure there is an iterative plan to work towards Skills and Qualifications:      Essential ▪      Has experience and can apply project management techniques ▪      Has the ability to communicate between technical and non-technical people and act as the interface between sales and a technical team ▪      Good communication...

A new opportunity has arisen for an I.T projects manager to join a truly cutting-edge tech company. The  I.T projects manager will be accountable for delivering a variety of services to the partner channel. The duties include: ▪      Manage the project lifecycle of the development of template tasks ▪       Owner of the Partner Services work queue, ensuring all requirements are resourced and delivered within the expected timeframes ▪       Manage the partner training programme and resourcing required to provide the courses ▪       Contribute and help deliver the department continual service improvement agenda ▪       Build and maintain motivated teams, making sure there is an iterative plan to work towards Skills and Qualifications:      Essential ▪      Has experience and can apply project management techniques ▪      Has the ability to communicate between technical and non-technical people and act as the interface between sales and a technical team ▪      Good communication...

A new opportunity has arisen for an I.T projects manager to join a truly cutting-edge tech company. The  I.T projects manager will be accountable for delivering a variety of services to the partner channel. The duties include: ▪      Manage the project lifecycle of the development of template tasks ▪       Owner of the Partner Services work queue, ensuring all requirements are resourced and delivered within the expected timeframes ▪       Manage the partner training programme and resourcing required to provide the courses ▪       Contribute and help deliver the department continual service improvement agenda ▪       Build and maintain motivated teams, making sure there is an iterative plan to work towards Skills and Qualifications:      Essential ▪      Has experience and can apply project management techniques ▪      Has the ability to communicate between technical and non-technical people and act as the interface between sales and a technical team ▪      Good communication...

Job Purpose As an IT Audit Senior Consultant within the national Technology & Digital team, and reporting directly to the Manager or Senior Manager, you will be responsible for delivering IT risk based assurance work to a range of clients across various sectors within the UK. Client satisfaction is of paramount importance to us and you will need excellent communication and written skills, and an ability to work under pressure and be able to deliver outputs to tight deadlines. Role & Responsibilities Responsibility for executing day to day IT Assurance work and reviews on behalf of a wide range of clients across the UK as required, and working with National practice including contributing to closing meetings with client management, and acting as a point of contact for both our Senior Management and clients, ensuring both are kept fully informed of any issues arising and the progress of the work; To deliver work to the highest technical...

JP - IT AV Support Technician.pdf (PDF , 109.47kb) Summary of Employee Benefits.pdf (PDF , 212.46kb) Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning. Our volunteers and staff need a talented, dedicated and professional team behind them, and that's where you come in. We are recruiting for an experienced IT/AV Technician to provide 1st & 2nd line support for all IT and AV equipment across our Poole site including the RNLI College, Sea Survival centre and Lifeboat Support Centre, as well as other external sites as required. Some of the benefits Salary of £26,437 to £31,102 (dependent on experience) Flexible working 26 days' annual leave plus Bank Holidays Outstanding pension scheme (contributions of up to 16% of basic salary) Life assurance Health and dental cash plan The Role You will be working on the prioritisation and support of incoming...

To support our Customers on a Secure network and internal staff using the company O365 through a dedicated Helpdesk and to help provide and maintain IT equipment. Assist in continually improving the systems and services offered to our customers with defined projects approved by Change management Board Job title: IT Support Engineer Job Description: Capita is looking for an IT Support Engineer - Office/Homebased - Ringwood What you'll be doing: You will be providing technical support on IT-related activities to customers on our secure system and our staff O365 site Key Responsibilities: Run Helpdesk tasks to support our customers Build and maintain end user devices Continuously analyze current process, technologies, and vendors to identify areas of improvement Use Microsoft Cloud Technology to automate and improve efficiency What we're looking for: Experience with customer facing support Experience with or knowledge of operating systems (MS...

To support our Customers on a Secure network and internal staff using the company O365 through a dedicated Helpdesk and to help provide and maintain IT equipment. Assist in continually improving the systems and services offered to our customers with defined projects approved by Change management Board Job title: IT Support Engineer Job Description: Capita is looking for an IT Support Engineer - Office/Homebased - Ringwood What you'll be doing: You will be providing technical support on IT-related activities to customers on our secure system and our staff O365 site Key Responsibilities: Run Helpdesk tasks to support our customers Build and maintain end user devices Continuously analyze current process, technologies, and vendors to identify areas of improvement Use Microsoft Cloud Technology to automate and improve efficiency What we're looking for: Experience with customer facing support Experience with or knowledge of operating systems (MS...

Job Description Purpose of the role The person in this role will ensure that IT Service Reliability, End User satisfaction and IT project delivery in the ANJ Zone are at the highest possible levels and in line with the Global IT Technology and Operations standards. To do so, this role is primarily leveraging resources from many other IT teams globally and KHC suppliers to deliver and maintain a high performant IT Infrastructure and Operations environment. In addition to the global and supplier teams, a team of End User Technicians across the ANJ zone will report to this role as well. The person in this role be the champion of Global strategies and standards and will support and implement these in an efficient way without losing sight of local and zone wide interests and aspects. At the same time, this role does also represent the zone towards the Global teams and suppliers and will ensure mutual understanding and alignment.  The role spans across all IT Technology and...