University of Cambridge
Cambridge, UK
The Clinical School Computing Service (CSCS) is a specialist IT department that provides IT services and support to over 3,000 staff, researchers and students at University of Cambridge Biomedical Campus and other sites that subscribe to our services, both remotely and in person. We are one of the largest IT providers in the University of Cambridge with 40+ staff, providing excellent opportunities to work with professional tools and enterprise systems. The role sits within the Systems Support team, and responsibilities include: Responding to a broad range of service requests and incidents escalated from the Service Desk, within Service Levels. Capturing of requirements and then fulfilling requests, completing configuration, and delivering customer handovers, as well as offering guidance and individual training to customers on getting the best from their IT services. Providing 2nd line IT support for devices, including their connectivity, hardware, and software following...