Apply4U Jobs
Chippenham, UK
Do you have First-Line Support experience, and are happy working flexibly - part from home, part office-based? Do you live within a commutable distance of Chippenham? If so we want to hear from you!Location: Hybrid - part working from home, part office-basedSalary: £20k - £24k per annum, with progression opportunities and additional benefits As an IT Support Technician, you will be responsible for providing excellent customer service to internal staff by promptly responding to and resolving their IT support requests. This will involve:* Working with the IT Support Manager and team to deliver efficient and effective support within agreed SLAs and KPIs* Responding to requests for support via phone, email, or in person, and accurately logging tickets in the helpdesk system* Identifying and troubleshooting software and hardware issues with desktops, laptops, and network hardware* Providing remote assistance to staff at regional offices and researching complex issues using internal or...