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Cirencester GL7, UK
IT Infrastructure Support- Cirencester- Full time, Permanent- Salary up to £30,000 per annum You will work directly with the IT Manager to drive policy and procedures. You will be assisting in the review of current technologies used and provide direct feedback into how we can do it better in the future.Main Responsibilities:Proven experience communicating directly with technical and non-technical employees to resolve their issues efficientlyComfortable in sharing knowledge through verbal or written instructionsAbility to put people at ease while working in a fast-paced work environmentProvide hands-on technical 2nd/3rd line IT Support, and act as an escalation point for the helpdeskAssist with the day-to-day running of the helpdesk.Assist in the design, selection, installation and configuration of systems, software, and infrastructureResponding to internal staff requests by phone/email/remote control of systemsCreation of dynamic training materials including screenshots/videos for...