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Kirkliston EH29, UK
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit 3 x 2nd Line IT Support Analysts for initial 3 month contracts with option to extend on a rate of £175-£200/day (inside of IR35). These roles will be working from home with a move toward hybrid working.Responsibilities:-Using our Service Desk (Axios iFix) system, respond to requests for IT Support in chronological order and within agreed Service Level Agreement’s keeping user informed of progress of call, including updates where resolution may be delayed. -To accurately record incident and change actions and their associated resolution. -To effectively manage each personally assigned incident/change. -Rebuilding of workstations, Laptops and Tablets -Liaise closely with colleagues in relation to overall queue management. -Liaise with other Support Teams and External suppliers -Escalate any issues to our 3rd line infrastructure teams ensuring any major issues are dealt with promptly...