Apply4U Jobs
Leeds, UK
Job Title: IT Help Desk Manager - LeedsSalary: ÂŁ40,000-ÂŁ45,000 (D.O.E)We are recruiting for an experienced IT Help Desk Manager to join an established and well-respected legal team in Leeds. This is an exciting opportunity to join a successful organisation and lead the IT Help Desk team in providing outstanding customer service and technical assistance.The successful candidate will be responsible for managing and maintaining the Help Desk team, and providing technical support and guidance to members within the organisation.Responsibilities:* Oversee the Help Desk team, providing technical guidance and mentorship* Ensure the team is providing timely and effective technical assistance to clients* Monitor Help Desk performance and ensure team is meeting service-level agreements* Develop and implement processes and procedures to ensure customer satisfaction* Respond to customer inquiries and troubleshoot technical issues* Identify and resolve technical issues in a timely manner*...