WestRock
7901 41st Ave, Queens, NY 11373, USA
The opportunity : in this role , you will formpart of a team responsible for developing and delivering training content that satisfies the learning needs of the Consumer Packaging Systems Modernization (CPSM) iQuote team and all business partners across the global consumer network. How you will impact WestRock: · Deliver high-quality, detailed training of iQuote · Support business partners through cutover and go-live activities, hypercare and transition to normal support · Provide first level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets · Plan, develop, organize, write, and edit training materials, operational procedures, and manuals for applications in a manufacturing environment · Track participation in training for each wave of required participants and advise the implementation team accordingly · Implement practice requirements check on learnings, quizzes, and...