Logistics UK
Royal Tunbridge Wells, Tunbridge Wells, UK
Providing the IT Helpdesk and application support to our internal and external customer base, covering desktop/laptop, application software, bespoke software, MS Office 365, SharePoint, Teams, desk phones and mobiles and Administration of our Office 365 Tenant. Implement systems and perform project work. Candidates need to be able demonstrate a high level of technical/problem solving ability as well as interpersonal and customer care skills. Main duties and responsibilities Aid and participate in the following To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service. Ensuring all queries are logged in Zendesk. Assists in the investigation and resolution of issues and determines when they should be escalated to a higher level. Assists with the development of support standards and contributes to creation of support documentation. Assists with the procurement of IT kit. Provide technical...