Grant Thornton
Southampton, UK
Job Description: IT Problem Management Analyst Leeds, or any UK office NEW GROUND WON’T BREAK ITSELF. Every day our teams help people in businesses and communities to do what is right and achieve their goals. Despite best efforts, things break, and unexpected events happen which can disrupt the operation of IT services. This role is responsible for minimising the impact of these IT related problems by coordinating, communicating, and facilitating the Information Systems teams’ response to them and the efforts to remove their underlying cause. It also involves identifying opportunities to prevent problems happening in the first place. It will be ideal for someone with good critical thinking and root cause analysis skills, and a desire to drive service quality and improvement. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. A look into the role As a IT Problem Management Analyst...