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Thirsk YO7, UK
Acorn by Synergie is currently searching for a 1st Line IT Support Technician to join a well-established, manufacturing business in North Yorkshire.Working with a variety of users, the purpose of the role is to resolve or escalate technical issues in a prompt and professional manner.As the first point of contact for all IT support queries, duties of the role will include:* Respond to users' software or hardware queries via email or phone* Identifying issues and talking the user through the required steps to resolve or escalate to the relevant teams when necessary* Logging all calls and notes using a ticketing system to record progress and required actions* Working with the IT Manager to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented* Liaising with internal and external stakeholders* Carrying out daily checks and system audits* Involvement in small and medium-sized projects* Always looking to improve...