NTT DATA Services
Brentford, UK
Overview NTT DATA Services currently seeks an IT Support Analyst to join their team working onsite with a major client based in Brentford. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service. Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. To assist all our users with any logged it-related incidents. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. To accurately...