154 it support analyst jobs found in Leeds

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.  Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards. The role  We’re looking for an IT support analyst to be the front-door to technology services to the rest of the organization. You will help to increase business productivity by taking a customer-focused, proactive and collaborative approach to anticipating and resolving technology issues. You will provide...

Job Description IT SUPPORT ANALYST - Leeds Role Overview We currently have a vacancy for an IT Support Analyst in our Leeds office. The role is typically office based however since the pandemic the team have worked flexibly from home and in the office. You will be working with an established IT Support Analyst supporting around 300 staff in Leeds whilst also working closely with the IT Support team in Manchester. Occasional cover for our European offices may also be required. You will be responsible for ensuring the smooth running and maintenance of all IT related hardware and systems on a daily basis. This can range from configuring laptops and mobile phones to resolving system or software conundrums. The role will also facilitate involvement in a number of project rollouts including our latest Modern Workplace programme to bring transformational change across our business. This involves implementing an Office 365 desktop and additional modern...

IT Support Analyst - Leeds - Up to £35,000   Pearson Carter are currently working with one of the most reputable End-User based in the UK (Leeds). They are looking for an IT Support Analyst to join their growing team!   Get in touch if you are looking for your next opportunity!   Responsibilities: Provide day-to-day IT support to all our people, including call logging, troubleshooting, and IT admin tasks such as new user setup, password resets, and PC builds. Support of the IT environment, including servers, systems, networks, and other devices. Monitor daily backups, manage asset database, and control software register.   Experience Experience with Active Directory, Microsoft Exchange 365, and Outlook. Hands-on experience with of LAN, WAN and VPN, troubleshooting and support. Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.) Basic understanding of managing hardware and software assets.   Salary They are offering...

Become part of our society. We are currently looking for a talented and motivated IT Support Analyst to join our team in Chapel Allerton, Leeds. Due to the nature of the role you will need to be office based 5 days a week. What does the role involve? As an IT Support Analyst in our team you'll be responsible for providing regional on-site and remote support to Sweco colleagues including software support, network support, desktop/laptop provision, stock management and inventory as well as remote support to other UK offices, exchange and AD administration tasks. You'll collaborate with other members of the IT team, ensure IT policies are followed and working instructions in place and be comfortable with change control and other industry best practice. You'll also have the opportunity to get involved in Group and UK projects, contributing to the wider UK IT team and European Corporate IT team. To be successful in this role you’ll have:...

Are you an experienced IT Support Analyst looking to work in the Tech for Good Space? Do you want to work with amazing people developing digital systems that help make a real difference to young people? WRK digital are delighted to be working in exclusive partnership with STEM Learning, who's digital platforms support STEM teaching and learning through provision of resources in collaboration with the UK Government, employers large and small, organisations and educational establishments. This includes driving forward on-going development of the STEM Ambassador and STEM Club programmes alongside subject-specific support for all involved in teaching STEM subjects to young people. You will be acting as the operational technical expert for identified applications such as but not limited to, Microsoft Dynamics 365 (Sales, Business Central), Power Platform and bespoke cloud/serverless hosted web applications. Why work at STEM Learning? - Excellent learning and development...

My client is looking for a 1st Line IT Support Analyst to join the team for a 3 month contract. Further details are highlighted below: Role: 1st Line IT Support Analyst Day rate: £150 OUTSIDE IR35 Duration: 3 months with likely extension Location: York - hybrid Start: ASAP Required Skills/Knowledge: Experience in using Microsoft Office 2016/365 (Word, Excel, Outlook) Windows operating systems, e.g. XP, 7, 10 Experience using/supporting IT Hardware, e.g. Servers, Desktops, Laptops, Printers Use of corporate telephony systems (VoIP) Active Directory experience Basic networking experience Excellent communication and customer service skills Oscar Technology is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

The IT Support Analyst sits within the Internal Technology Team, who provide IT support to the end users, and work on a range of projects and migrations to ensure the company are utilising the latest technology. Working closely with the Senior IT Support Analyst and the IT Manager, you will be helping to support the Internal IT function with a mix of Business-As-Usual activities and some project involvement where possible. The main purpose of the role is to assist the Senior IT Support Analyst with the day-to-day support of the end user community, alongside assisting with the onboarding of new joiners (including setup of Mac and Windows laptops), the offboarding of leavers, and managing the ticket queue in the ITSM platform. Who we are Credera is a consulting firm focused on strategy, transformation, cloud, data and engineering, with over 600 consultants around the globe. Our purpose is to make an extraordinary impact on our clients and our people. We adhere to...

The IT Support Analyst sits within the Internal Technology Team, which is led by the Head of Internal Technology, who provide IT support to the end users (approximately 400 across 5 offices), and work on a range of projects and migrations to ensure the company are utilising the latest technology. Working closely with the other members of the Internal Technology team, you will be helping to support the Internal IT function with a mix of Business-As-Usual activities and some project involvement. The main purpose of the role is to provide the day-to-day support of the end user community, alongside assisting with the onboarding of new joiners (including setup of Mac and Windows laptops), the offboarding of leavers, timely management of the ticket queue in the ITSM platform, various regular IT auditing activities and support of audio-visual equipment in meetings rooms and during meetings/events. Liaising with our parent company's outsourced IT service will also be a crucial...

First Line IT Support Analyst - Nisa  £19,400 - £22,500 plus benefits (Work Level 6C)  Scunthorpe, Lincolnshire  We’re now working in a hybrid way, with colleagues dividing their time between home/remote working and the office. You can find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy   Hours for this role are on a rota basis covering 7am to 7pm, with weekend work once every 4 weeks, and on call duty 1 in 8 weeks covering 7pm – 11pm with on call duties receiving an extra allowance.  We’re looking for a motivated first line IT support analyst to join our IT EPOS service desk team and help us to make sure our high standards of support continue. The team specialises in the installation, support, and training of Nisa’s inhouse Epos solution and ordering website. In this role you’ll be investigating technical enquiries and raising incidents where appropriate.   If you have excellent communication skills with a professional...

Role: IT Support Analyst Location: HullSalary: £35,000My client is using an MSP for support and always has done. They understand the importance of IT infrastructure and support for the business in the modern workplace and as such have just allocated resource to start to implement an internal IT support structure.They are looking for someone with good fundamental knowledge of IT, infrastructure and modern technologies who can join them and help support the internal users whilst getting involved with the leadership team implementing new technologies and heading projects. You will liaise with the MSP they use and help them start the slow and steady transition from external to internal support. Benefits:** Very clear and achievable growth & Progression Opportunities** Very Positive & Friendly team** High Level of Autonomy** Extremely Competitive Salary** Opportunity to create something from nothing, having a real tangible impact** Competitive holiday allowance** Company...

“ Having workmates you can trust to do the job right. That's worth its weight in gold.” At TrustFord, respect and integrity are at the heart of everything we do. We trust each other, we listen to each other, and we lend each other a helping hand. We go out of our way for our customers. Thanks to our honest advice, brilliant technicians, our attitude to make it happen and great models, they know they can trust us every step of the way. Whether your skills lie in sales, customer service, operations or the technical arena, join a team where your talents will be supported and your skills rewarded. As a Systems & Infrastructure Support Analyst, you will be part of a team that functions as the first point of escalation for the Service Desk Analysts. You will be responsible for diagnosing, logging and updating calls, and troubleshooting problems. You will have full ownership of the Systems and Infrastructure call queues: ensuring that calls are managed, allocated, escalated...

Employer description: Rockar are a multi-award-winning digital retailer changing the way that people buy new cars. We have been disrupting the car industry since being founded in 2012.  Back then, car buying processes had not been touched for decades so we decided to change that by taking the car buying journey online and putting cars into the familiar setting of a shopping centre rather than the usual out-of-town showrooms.  We are now a recognised and award-winning leading authority in the car retail omni-channel space and set ourselves apart from any other as we are the only provider that has operated digital retail stores supported by our own pioneering e-commerce platform. Overview: We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.  Key Responsibilities: Act...

Senior IT Support Engineer (32-36K DOE) - Wigan Keywords: Service Desk Analyst, Helpdesk Engineer, Servicedesk, Help desk, IT Support, Support Engineer, IT Support Analyst, 1st line, 2nd line, 3rd Line, Windows Server, Microsoft, Office 365, AD, DNS, DHCP, SCCM, Desktop, Firewalls I'm working alongside a rapidly growing Managed Service Provider, looking to expand their team with a couple new IT Support Engineers. It's a great opportunity to learn new skills and develop your career, within a supportive and developing Support team. The company have built great relationships with their clients, gaining new ones regularly, through supporting their infrastructure. Its worth noting that the IT Apprentice, granted through hard work, was given the chance to work alongside the 1st and 2nd Line team within 4 months. As one of the IT Support Engineers you will be responsible for the escalations from the 1st and 2nd Line team, helping with 3rd line support work. On a day to day,...

IT Support Engineer (25-28K DOE) - Wigan Keywords: Service Desk Analyst, Helpdesk Engineer, Servicedesk, Help desk, IT Support, Support Engineer, IT Support Analyst, 1st line, 2nd line, Windows Server, Microsoft, Office 365, AD, DNS, DHCP, SCCM, Desktop, Firewalls I'm working alongside a rapidly growing Managed Service Provider, looking to expand their team with a couple new IT Support Engineers. It's a great opportunity to learn new skills and develop your career, within a supportive and developing helpdesk team. The company have built great relationships with their clients, gaining new ones regularly, through supporting their infrastructure. Its worth noting that the IT Apprentice, granted through hard work, was given the chance to work alongside the 1st and 2nd Line team within 4 months. As one of the IT Support Engineers you will be responsible for monitoring the helpdesk and responding to tickets in a timely manner. On a day to day, you can expect to be getting...

IT Support Analysts x 3+ 6-12 month initial contracts+ Preston based - all work is Onsite+ £25 to £28 per hour+ Shift/Overnight work is involved+ SC Clearance will be requiredKey Skills:+ Previous Helpdesk/IT Support Experience+ 2nd/3rd Line Support Experience+ Microsoft, VMWare, LinuxThe successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.ResponsibilitiesManage ServiceNow tickets by priority and workload to ensure contract SLAs are met, tickets updated, and customers informed of progressLead the creation of product support lifecycles resulting in forward schedule of change for supported applicationsFacilitate Continuous Service improvementProvide Management reporting for internal and customer stakeholdersSupport the Major Incident Management team by leading the...

Description Location: Hybrid working, with travel to the Handforth Support Office Pets at Home Group Plc is the UK’s leading pet care business; our commitment is to make sure pets and their owners get the very best advice, products, and care. We have over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. Our business is fast-paced, innovative and fun and it's our people that make the real difference. This is a fantastic opportunity to come and work for an award-winning company who put people at the very heart of everything they do. About the role We have a vacancy for an IT Governance & Risk Analyst to join our Governance, Risk & Compliance team  In the role you will analyse and provide insight across IT governance, risk and compliance through; Oversight and coordination of IT risk management and reporting Coordination of annual IT audit plan including tracking and reporting closeout of findings Supporting ad hoc...

Our client is seeking a 2nd Line IT support Desk Analyst to work across multiple sites from Liverpool to Manchester.Key Tasks and Responsibilities:• Provide support to Trust technical infrastructure and end user computing, including strong technical support and customer experience; and effective and efficient first line resolutions across the Trust.• Provide central IT service functions, including the management of incident and problem tickets and the purchasing of assets.• Centrally manage service desk tickets for all of the IT services team, including SLA escalations, technical escalations, managerial reporting, operating the service desk switchboard and responding to email requests.• Responsible for troubleshooting and resolving tickets upon first contact.• Responsible or the management and maintenance of active directory including group policy, account management and account automation.• Deliver training courses on all new technical initiatives or within refresh projects as and...

The Vacancy The IT End User Support Analyst provides essential front line IT support to our business users, in the UK and around the world. The IT End User Support Analyst in Westhoughton will provide face to face support as a single point of contact on site, as well as support through our ITSM tool and as part of the wider Service Desk function that the End User Support team perform. The role will act as the hands and eyes of our remote support teams and will help with guidance and advice for project work impacting the site. Occasional travel will be required to other sites as the role covers the UK. What will I be doing? Ensure that all tickets raised via our ITSM portal, telephone or walk up are logged, triaged, and managed through to resolution within agreed SLA’s Ensure triage of tickets is performed to a high standard so that tickets are prioritised correctly, and trends can be successfully identified Ensure that high priority incidents (P1’s and...

Job Title: 1st Line Support Analyst Work Pattern: 37 hours per week Type: Permanent Location: Middlesbrough TS2 Salary: £23,369 per annumPurpose of the role - Our client is looking for a 1st Line Support Analyst to be responsible for day-to-day operational IT issues and requests relating to systems and hardware including responding to telephone calls, emails, and self-service tickets from customers. Job Role -To fulfil the requirements as set out within the Tier 6 profileTo assist in delivering ad-hoc tasks / projects as requiredRespond to incidents & service requests reported through telephone, email, and self-serviceTo categorise, assign and prioritise incidents & service requestsTo provide 1st Line systems support to a range of applicationsTo provide 1st Line hardware support to a range of devicesTo provide 1st point of contact resolution where possibleContinually update & record user interactions within the IT Service Management software.Continually update and...

6-12 month initial contracts+ Preston based - all work is Onsite+ £25 to £28 per hour+ Shift/Overnight work is involved+ SC Clearance will be required Key Skills:+ Previous Helpdesk/IT Support Experience+ 2nd/3rd Line Support Experience+ Microsoft, VMWare, Linux The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.ResponsibilitiesManage ServiceNow tickets by priority and workload to ensure contract SLAs are met, tickets updated, and customers informed of progressLead the creation of product support lifecycles resulting in forward schedule of change for supported applicationsFacilitate Continuous Service improvementProvide Management reporting for internal and customer stakeholdersSupport the Major Incident Management team by leading the technical support groups...