161 it support analyst jobs found in Stoke-on-Trent

DeMontfort Fine Art, Clarendon Fine Art and Whitewall Galleries are the world’s largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers. As we approach the opening of our 90th Gallery, we continue to pride ourselves in delivering an exceptional customer experience. Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career opportunities in an inspirational and expanding environment. We are currently seeking an IT Support Analyst to join our IT team at our HQ in Lichfield. The main objective is to provide effective 1st, 2nd line IT support to resolve internal customer incidents, changes, and service requests. You will work as part of an IT Service Desk team, striving to maintain a high level of customer satisfaction. This is an excellent opportunity for someone who thrives in a fast paced, dynamic environment and looks...

Open the door to your career journey! Are you a talented IT Support Specialist who is looking to grow and be inspired? Do you have experience in a service desk environment and enjoy providing technical support to users? Join the Shared Service IT Department, and be our new IT Support Analyst! Enjoy a role that will allow you to make an impact and a collaborative culture that will help you build a successful career you can be proud of! What you would do as our 2nd Line IT Support Specialist We are looking for someone who will support of ~50 users at our location in Woking, providing first and second level support to computer system users, answering questions or resolving computer problems for clients in person, via telephone, or from remote location. You would have exposure to enterprise networking, world-class technologies, and collaborate in a global community.  Reporting to the UK IT Service Desk Manager, you would: Provide day-to-day support of all end-user...

IT Support Analyst - £23,000 - Warrington (Birchwood) The Company: Working in partnership with a multinational sports and entertainment business based in Warrington, we're looking for an IT Support Technician. This position has become available because someone is being promoted into a senior position. The office is located in Birchwood with parking spaces available. The Role: As part of the Tech Support Team here you'll have the responsibility of resolving various IT tickets that're passed up from the Service Desk. In this role you'll get the opportunity to take ownership and streamline your own workload, managing queries from start to finish. In this team there's an opportunity to progress, take on more responsibility and learn new skills. With individual training budgets and an Infrastructure Operations Team surrounding you, there will be opportunity to learn and develop from others on live technical faults. Skill Requirements: A solid blend of the below skills...

IT Support Analyst - Based onsite in Central ManchesterWorking for a Top recognised law firm and employer, with career progression and personal development opportunities.£28,000 - £30,000. You will join 3 rotating shifts between 08:00 and 18:00 (additional paid overtime as part of an out of hours rota).IT Support Analyst Central Manchester (fully onsite)Salary £28,000 - £30,000 - You will join 3 rotating shifts between 08:00 and 18:00 (additional paid overtime as part of an out of hours rota). As the Head of Legal Tech Recruitment within the Identifi Global specialist legal sector practice, it is great to be working with this top recognised law firm and The Lawyers Law Firm of The Year. Located in the vibrant heart of Spinningfields, Manchester.   This is a fantastic opportunity for an IT Support Analyst to develop their IT and support skills in a supportive environment where all employees are helped to reach their full potential. Ideally, you will have a formal IT...

The IT Support Analyst sits within the Internal Technology Team, who provide IT support to the end users, and work on a range of projects and migrations to ensure the company are utilising the latest technology. Working closely with the Senior IT Support Analyst and the IT Manager, you will be helping to support the Internal IT function with a mix of Business-As-Usual activities and some project involvement where possible. The main purpose of the role is to assist the Senior IT Support Analyst with the day-to-day support of the end user community, alongside assisting with the onboarding of new joiners (including setup of Mac and Windows laptops), the offboarding of leavers, and managing the ticket queue in the ITSM platform. Who we are Credera is a consulting firm focused on strategy, transformation, cloud, data and engineering, with over 600 consultants around the globe. Our purpose is to make an extraordinary impact on our clients and our people. We adhere to...

The IT Support Analyst sits within the Internal Technology Team, which is led by the Head of Internal Technology, who provide IT support to the end users (approximately 400 across 5 offices), and work on a range of projects and migrations to ensure the company are utilising the latest technology. Working closely with the other members of the Internal Technology team, you will be helping to support the Internal IT function with a mix of Business-As-Usual activities and some project involvement. The main purpose of the role is to provide the day-to-day support of the end user community, alongside assisting with the onboarding of new joiners (including setup of Mac and Windows laptops), the offboarding of leavers, timely management of the ticket queue in the ITSM platform, various regular IT auditing activities and support of audio-visual equipment in meetings rooms and during meetings/events. Liaising with our parent company's outsourced IT service will also be a crucial...

Best Companies  have an exciting opportunityfor an  IT Support Analyst  to join the team based in  Llay, Wrexham.  You will join us on a  full-time, permanent  basis, and in return, you will receive a competitive salary of  £21,000 - £25,000 per annum plus benefits. As IT Support Analyst you will take ownership of support tickets for production-based IT systems and equipment providing proactive support and responding within SLA timeframes. As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability. You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications...

Position Summary Magellan Aerospace, Llay Wrexham has an exciting opportunity for a IT Support Analyst Full Time Permanent Contract 39 hours per week. Job location: Llay, Wrexham, LL12 0PB. Unionised site – works in partnership with Unite the Union. The IT Support Analyst’s role is to provide a first point of contact and a high level of customer service to our user community. This will include incident tracking and management, plus first and some second line support. Close liaison with other members of the IT team is required to ensure appropriate resources are allocated to resolve incidents in acceptable timeframes. Perks and Benefits A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development...

IT Support Analyst – Permanent – 1st/2nd Line Support Access Consulting are working in partnership with a pioneering Manufacturing company based out of Sheffield. We are looking for an adaptable Service Desk Analyst to join a multi skilled team. The Company Do you want to work for a Billion dollar organisation with offices all over there world? Do you want to be part of a company who are looking to revolutionise their industry making it more sustainable and green? The Role As Service Desk Analyst you will work as part of a team responsible for providing 1st and 2nd line IT support. You will perform first-time fix on incidents where applicable and be the first point of contact for all matters related to tickets logged. You will also be providing 2nd line technical support, liaising with 3rd line teams ensuring incidents are resolved as effectively as possible and within SLA’s. You will be required to take part in an on-call rota to provide 24/7 cover for P1...

Position Description: Our Application Support Analysts are trusted to help deliver transformative digital work for high profile private and public sector clients. Working within our Central Government business unit, you'll have the opportunity to play an important role, working on rewarding projects that help keep the UK's public safe. From cutting-edge projects to essential infrastructure, our work has a wide reach. When you start your CGI story, not only will you be improving peoples' lives, you can be sure we'll do the same for you. CGI was voted 'Best Workplace' by Great Place To WorkTM in 2021, and offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member, not just an employee. This full-time role will involve shift-working, for which you will need to be based in our Liverpool office. All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level....

. AS400 - BPCS . Microsoft office . windows 10 . deploying machines/building . trackers . networking - changing parts . support UPS, move large UPS's . office based - CAD applications, NX experience . strong 1st line support skills . - create remote desktop session, teams keep crashing - log files, reinstall etc . changing network speeds Main Responsibilities: Providing 1st line technical support and problem analysis/rectification. Providing support for Office IT equipment and software by problem solving and user training enabling productive/efficient practices. Upgrade and update hardware/software to meet user requirements to increase productivity and maintain stability. Ensure communication stability/performance of the LAN/WAN by monitoring and solving issues. Follow established procedures of backup routines and system monitoring to ensure Data Integrity, Security and accuracy. Ensure documentation and...

Don't worry if you're coming from an SME background, the key thing is your 1st/2nd line skills, your eagerness to learn, your customer service skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. We want your skills to support the thousands of internal users of the business with their IT issues, which means logging and solving tickets, chatting to customers on the phone, and using support tools such as Active Directory, Office365, Exchange, Cisco Kit, Teams, Windows 10 & MacOS (don't worry if you haven't had exposure to them all, they can show you the ropes), prioritising internal customer experience is key! Whether you are a junior or a senior technician, there are different opportunities for both in store. Your new managers are just as passionate about technology as you, they can discuss them with you all day long, and they will appreciate and find a way to harness your...

The primary responsibility of the Retail Support Analyst is to support Claire’s retail systems in 900+ stores across 15 European countries, through proactive maintenance, monitoring and by providing support to internal IT Service Desk colleagues, end users and act as a subject matter expert within the business. Key Accountabilities Provide support and expertise on point-of-sale functionality, payment platforms, data reporting, mobile technologies (tablets / handheld devices) etc Manage retail support tickets. Perform root cause analysis, trends, KPI as defined by management.Provide remote support (including OS, LAN, PC, connectivity, applications, hardware, peripherals, upgrades, installs)Review open ticket queues and close tickets upon resolution on a daily basis.Provide analysis and testing for daily production support issues.Provide training and expertise as needed for the business users.Execute systems testing, QA, and support User Acceptance testing.Use broad technical...

Description Location: Hybrid working, with travel to the Handforth Support Office Pets at Home Group Plc is the UK’s leading pet care business; our commitment is to make sure pets and their owners get the very best advice, products, and care. We have over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. Our business is fast-paced, innovative and fun and it's our people that make the real difference. This is a fantastic opportunity to come and work for an award-winning company who put people at the very heart of everything they do. About the role We have a vacancy for an IT Governance & Risk Analyst to join our Governance, Risk & Compliance team  In the role you will analyse and provide insight across IT governance, risk and compliance through; Oversight and coordination of IT risk management and reporting Coordination of annual IT audit plan including tracking and reporting closeout of findings Supporting ad hoc...

The Vacancy The IT End User Support Analyst provides essential front line IT support to our business users, in the UK and around the world. The IT End User Support Analyst in Westhoughton will provide face to face support as a single point of contact on site, as well as support through our ITSM tool and as part of the wider Service Desk function that the End User Support team perform. The role will act as the hands and eyes of our remote support teams and will help with guidance and advice for project work impacting the site. Occasional travel will be required to other sites as the role covers the UK. What will I be doing? Ensure that all tickets raised via our ITSM portal, telephone or walk up are logged, triaged, and managed through to resolution within agreed SLA’s Ensure triage of tickets is performed to a high standard so that tickets are prioritised correctly, and trends can be successfully identified Ensure that high priority incidents (P1’s and...

Job description Cordius is looking for an IT Helpdesk Analyst/ 1st Line Support to join an award winning technology company based in Nottingham City Centre. The company is an IT Managed Services provider and the service desk team consists of more than 60 people.

The Vacancy Job Title: Helpdesk Support Analyst – Full Time The EPOS Helpdesk is an independent section whose function is to provide a dedicated service to Poundstretcher stores in the U.K. The Helpdesk Support Analyst will provide the first line of support for all aspects of the in-store EPOS system - hardware, software, communications, data integrity, and store procedures. The in-store EPOS system covers the following subject areas - Stock Control, Timesheets/Personnel, Cash Management. Main Duties and Responsibilities: Maintain a Call Log for all calls placed on the Help Desk by Stores, Warehouses and Head Office. Answer Store, Area/Regional Manager or Head Office Department queries on all aspects of the EPOS system and procedural issues ensuring a prompt response in line with internal S.L.A`s and Company Procedures. Identify the source of system problems, both hardware and software, using Remote Tools to gain access to the in-store system. Fixes may...

Job Description Great opportunity in our northern hub to be the face of IT from our iconic Emley Moor site. This new position will provide on-site/remote end user computing support including A/V, mobile, printing and digital workplace technologies” Key Responsibilities: Complete planned works and maintenance on the full range of systems and networks within the operating environment, providing leadership and guidance to upgrades and modifications Respond to faults and service outages and complete corrective maintenance in line with Arqiva standards, policies and procedures Contribute to the delivery of projects through the provision of technical advice, installation and commissioning support and service transition Implement upgrades and modifications to existing systems and networks Maintain accurate records, documents and reporting of actions taken Complete testing and measurements to ensure compliance with regulatory, industry and customer...

Description Syscomm are a Managed IT Service Provider (MSP) delivering advanced Server, Network, Cloud, Security and Voice solutions. Our continued business growth is creating exciting career opportunities and we are seeking a number of talented individuals with a passion for technology, who enjoy the challenges of working with leading product vendors and wish to develop their career in a fast-paced technical environment.  If you have the desire to develop your skills within our extensive product and services portfolio, then this is a fantastic career opportunity for professional growth. Working in the technical support team resolving and managing day to day operational and support issues for our diverse customer community you will be encouraged to develop your technical, support and customer delivery skills within a variety of leading IT vendor technical environments.   The role:  Involvement in the varied activities of our busy Support Desk, tasked with resolving customer...

OverviewResponsibilitiesQualifications Overview Sentara Healthcare is currently seeking a full-time IT Systems Analyst-Remote for Virginia Premier Health Plan Job Summary: The IT Systems Analyst is responsible for supporting and implementing applications and technologies for the customer base. Responsibilities include the following: Project Management, Product Support, Customer Support, and Communication. POSITION OVERVIEW  The IT Systems Analyst will perform technical support activities within QNXT application. In this position, you’ll be responsible in building extensive expertise in QNXT, performing analysis and troubleshooting system related issues. In addition, an IT Systems Analyst will be the primary contact for one or more QNXT system interface applications and is expected to provide expertise with matters relating to this interface and its functionality. RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: Performing testing for both QNXT...