11 it support desk engineer i jobs found

Job Type Full-time Description Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment. This role can be 100% remote or work from one of 12 Heartland Offices if preferred. Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client...

Job Type Full-time Description Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment. This role can be 100% remote or work from one of 12 Heartland Offices if preferred. Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client...

Job Type Full-time Description Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment. This role can be 100% remote or work from one of 12 Heartland Offices if preferred. Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client...

IT Support Technician with opportunity of progression into Dev OPs Enginner Mission At the International Division ofCegedim Insurance Solutions, our mission is to enable Health Insurers torapidly add value through our technology solutions. Actisure is our award-winning product whichhas led us to become a leading worldwide supplier of software to healthinsurers.  We’re currently recruiting an experienced IT SupportTechnician to provide 1st& 2nd line support in our Bristol office to our internalteam of c.60. It’s a hands-on role which will require a regular on-sitepresence with some homeworking. Your next role? Whilstyou will primarily be responsible for support and ticket management, you willbe part of a larger DevOps & IT Infrastructure team and will have theopportunity to develop your skills and grow within this role. The IT Technicianrole is seen as the first step to progression into a DevOps Engineer role. You will also gain...

What - IT Desktop Support Engineer Where - The role is based in Cambridge When - Actively seeking appropriate profiles now Why  - The chance to work for a rapidly growing telecommunications company with flexible working hours and great staff wellbeing support As an IT Support Engineer, some of your responsibilities will include: Nullifying software, hardware and networking problem through effective service plans Providing solutions to improve the IT services used Troubleshooting and resolving IT issues by phone and web  Teaching yourself and other staff members about new products Required Skills and Requirements ITIL qualification or an equivalent IT Service Management certification or experience A-Level/HND Qualification Experience with Windows-based operating system Apt at using help desk ticketing software IT service delivery work experience Strong analytical skills If you think you fit the bill or would like to discuss other IT roles, I would love to...

IT Support Technician with opportunity of progression into Dev OPs Enginner Mission At the International Division ofCegedim Insurance Solutions, our mission is to enable Health Insurers torapidly add value through our technology solutions. Actisure is our award-winning product whichhas led us to become a leading worldwide supplier of software to healthinsurers.  We’re currently recruiting an experienced IT SupportTechnician to provide 1st& 2nd line support in our Bristol office to our internalteam of c.60. It’s a hands-on role which will require a regular on-sitepresence with some homeworking. Your next role? Whilstyou will primarily be responsible for support and ticket management, you willbe part of a larger DevOps & IT Infrastructure team and will have theopportunity to develop your skills and grow within this role. The IT Technicianrole is seen as the first step to progression into a DevOps Engineer role. You will also gain...

The Vacancy The IT End User Support Analyst provides essential front line IT support to our business users, in the UK and around the world. The IT End User Support Analyst in Westhoughton will provide face to face support as a single point of contact on site, as well as support through our ITSM tool and as part of the wider Service Desk function that the End User Support team perform. The role will act as the hands and eyes of our remote support teams and will help with guidance and advice for project work impacting the site. Occasional travel will be required to other sites as the role covers the UK. What will I be doing? Ensure that all tickets raised via our ITSM portal, telephone or walk up are logged, triaged, and managed through to resolution within agreed SLA’s Ensure triage of tickets is performed to a high standard so that tickets are prioritised correctly, and trends can be successfully identified Ensure that high priority incidents (P1’s and...

What - IT Desktop Support Engineer Where - The role is based in Cambridge When - Actively seeking appropriate profiles now Why  - The chance to work for a rapidly growing telecommunications company with flexible working hours and great staff wellbeing support As an IT Support Engineer, some of your responsibilities will include: Nullifying software, hardware and networking problem through effective service plans Providing solutions to improve the IT services used Troubleshooting and resolving IT issues by phone and web  Teaching yourself and other staff members about new products Required Skills and Requirements ITIL qualification or an equivalent IT Service Management certification or experience A-Level/HND Qualification Experience with Windows-based operating system Apt at using help desk ticketing software IT service delivery work experience Strong analytical skills If you think you fit the bill or would like to discuss other IT roles, I would love to...

What - IT Desktop Support Engineer Where - The role is based in Cambridge When - Actively seeking appropriate profiles now Why  - The chance to work for a rapidly growing telecommunications company with flexible working hours and great staff wellbeing support As an IT Support Engineer, some of your responsibilities will include: Nullifying software, hardware and networking problem through effective service plans Providing solutions to improve the IT services used Troubleshooting and resolving IT issues by phone and web  Teaching yourself and other staff members about new products Required Skills and Requirements ITIL qualification or an equivalent IT Service Management certification or experience A-Level/HND Qualification Experience with Windows-based operating system Apt at using help desk ticketing software IT service delivery work experience Strong analytical skills If you think you fit the bill or would like to discuss other IT roles, I would love to...

Mission At the International Division ofCegedim Insurance Solutions, our mission is to enable Health Insurers torapidly add value through our technology solutions.  Actisure is our award-winning product whichhas led us to become a leading worldwide supplier of software to healthinsurers.  We’re currently recruiting an experienced IT SupportTechnician to provide 1st& 2nd line support in our Bristol office to our internalteam of c.60. It’s a hands-on role which will require a regular on-sitepresence with some homeworking. Your next role? Whilstyou will primarily be responsible for support and ticket management, you willbe part of a larger DevOps & IT Infrastructure team and will have theopportunity to develop your skills and grow within this role. The IT Technicianrole is seen as the first step to progression into a DevOps Engineer role.  You will also gain experience in configuring, deploying,and troubleshooting the portfolio of software that we...

Role: Junior IT Support Engineer Location: Bexleyheath Salary: � 22,000 - � 24,000 STE The perfect opportunity for anyone looking to make their first steps into IT within a truly market-leading organisation…Whether you're looking for a fresh start, a catapult into a sector you've always been interested in or you simply like the sound of working for an organization with a clear progression plan and some AMAZING benefits, I have the role for you.One of my closest clients are looking to take on an individual who is keen to kickstart their career in IT. This role will provide you with all the training and experience required to pursue a technician role, whilst surrounding yourself with some of the best engineers within the Kent region. Prior candidates who have worked within this position have gone onto be 1st Line Engineers; Senior 1st Line Engineers as well as Service Desk Team Leaders, all within a reputable company who has IT at the forefront of everything they do.To be successful...