Arcus Solutions
Upminster, UK
We are currently recruiting for an experienced IT Support Engineer, to join us on a permanent basis at our Upminster office with some travel to other sites as and when required. Key Details: Salary: up to £34,000 (Depending on experience) Up to 4% discretionary bonus scheme, subject to achievement of targets. You'll be the first point of contact for all IT related incidents and service requests, providing 1st and 2nd line support for all remote and office-based colleagues. You'll ensure all IT deliverables and timescales are met, ensuring you achieve a high standard of customer satisfaction whilst providing excellent end user experience. You'll take on shared responsibility for the IT ticketing system, monitoring, and responding to all IT service requests whether that's via the ticketing system, email, or phone queries. Whilst ensuring the requests not received via the ticketing system are properly logged and managed through to resolution, either directly...