Aztech IT Solutions
Middleton, UK
About The Role AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment. AZTech IT are seeking a customer-focused, experienced, 2nd Line IT Support Technician to join our Service Delivery team supporting our 24/5 customers (15:00 to 23:30, Monday to Friday). The successful candidate will have a background working for IT Managed Service Providers (MSP), and will ensure that our customers receive an excellent and consistent service experience. It is essential to have a passion for technology and provide outstanding customer service. Providing efficient and effective customer service to end-users and other stakeholders. Logging and maintaining support issues detail throughout a service ticket lifecycle. Responding appropriately to complex problems through escalation. Prioritisation and management of workload to ensure client SLAs...