Everything Tech Group
Dinnington, Hinton Saint George TA17 8SY, UK
Job description We are Opus-UK, part of the EverythingTech Group; an award-winning group based in Sheffield and the city centre of Manchester. COVID19 has increased our business volumes so we are looking to recruit some top talent to help us grow and thrive! We are looking for an IT technician to join our helpdesk team: Job Purpose To provide remote IT support to all end users. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company Service Level Agreements. To be a proactive member of the helpdesk team and ensure adherence to all set helpdesk processes and standards. Key Tasks and Responsibilities Provide a professional and personal first point of contact to all end users To provide proactive IT support to all end users To quickly escalate tickets outside of skill set to the next line of technical support ensuring the customer is informed and the escalation...