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New Milton, UK
Junior 1st Line IT Support (Temporary Opportunity)Salary: £12.63 per hourHours: 35 Hours per week - 9am-5pm - Monday-FridayLocation: New MiltonAs part of the Technical Team, you will be the first point of contact for queries arriving via phone and email.Logging and assigning incidents via incident management system, quickly and accurately and providing 1st line fixes for low level problems.You will also be maintaining relationships with external maintenance providers to ensure that escalated cases are resolved in a timely manner. A large part of the role is building rapport with customers, providing excellent customer service, and answering queries regarding outstanding cases.You will need to follow standard procedures for the triage and proper escalation of unresolved issues to the appropriate internal or external teams.Internally you will be liaising with other parts of the business. Also proactively monitoring of system notifications from customer sites logging cases as...