Modis
London, UK
Responsibilities Providing 2nd & 3rd Level Support to a broad range of clients with a primary focus on Palo Alto product suite Accepting incident escalations Working with the team to develop processes and solutions able to enhance the service provided to our customers Responsible for complying with all ISMS Policies and Procedures within Presidio Europe and support the ISMS continuous improvement process Fluent in English Essential Skills Ability to communicate well with all levels of staff at client sites. Quickly build good relation and gain client confidence. Work individually and as a part of a team. Be able to follow company procedures and methods. Logical thinker. Have a proven track record in trouble shooting and problem solving. Must be pro-active Education and experience Experience in Palo Alto security along with any other firewall vendors experience would be a distinct advantage PCNSE preferred Strong understanding...