Rimini Street, Inc.
United Kingdom
Position Summary The role of the Sr. Support Engineer - EBS Human Resources and Payroll is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Senior EBS Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. Essential Duties and Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology. Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience Provide remote-based...