Recruitment Genius Ltd
London, UK
Be in the heart of IT! Come and join an exciting, motivating, and super friendly IT Company! Due to our continuous growth, we need more people in the team and we are looking for the best possible team to give our customers the best support. We need a Senior IT Project Engineer. The role lends an experienced and knowledgeable element to day-to-day support and lead new projects. You will be part of the most recognisable, client-facing team and responsible for assisting 1st, 2nd, project and all other teams to solve technical problems that require onsite support and new projects requirements. You will be also responsible for reviewing the work completed by all other teams to best manage their time and the client's expectations. Your Responsibilities - Always provide excellent customer experience - Provide a proactive escalation point for 1st and 2nd Line Support teams as and when required to resolve - Work to resolve and respond to issues based on agreed customer SLAs - Ensure...