LTG
Brighton, UK
This role is responsible for creating and implementing the processes and systems necessary to serve our global customers effectively and efficiently. This role is also responsible for a global customer support team that is collaborative in order to achieve the most efficiencies. Key Accountabilities The key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose. Duties of this role will include but are not limited to the following: Implement the processes and systems that support a single, global queue while accounting for regional needs. Establish goals, standards and set expectations of performance and practices within the Customer Success Support team Oversee the day-to-day operations of Customer Support and provide leadership to its team members Monitor work queues and balance team members...