1480 senior support manger jobs found

This role is responsible for creating and implementing the processes and systems necessary to serve our global customers effectively and efficiently.  This role is also responsible for a global customer support team that is collaborative in order to achieve the most efficiencies. Key Accountabilities The key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose. Duties of this role will include but are not limited to the following: Implement the processes and systems that support a single, global queue while accounting for regional needs. Establish goals, standards and set expectations of performance and practices within the Customer Success Support team Oversee the day-to-day operations of Customer Support and provide leadership to its team members Monitor work queues and balance team members...

This role is responsible for creating and implementing the processes and systems necessary to serve our global customers effectively and efficiently. This role is also responsible for a global customer support team that is collaborative in order to achieve the most efficiencies. Key Accountabilities The key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose. Duties of this role will include but are not limited to the following: Implement the processes and systems that support a single, global queue while accounting for regional needs. Establish goals, standards and set expectations of performance and practices within the Customer Success Support team Oversee the day-to-day operations of Customer Support and provide leadership to its team members Monitor work queues and balance team members workload to ensure support meets...

This role is responsible for creating and implementing the processes and systems necessary to serve our global customers effectively and efficiently.  This role is also responsible for a global customer support team that is collaborative in order to achieve the most efficiencies. Key Accountabilities The key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose. Duties of this role will include but are not limited to the following: Implement the processes and systems that support a single, global queue while accounting for regional needs. Establish goals, standards and set expectations of performance and practices within the Customer Success Support team Oversee the day-to-day operations of Customer Support and provide leadership to its team members Monitor work queues and balance team members...

This role is responsible for creating and implementing the processes and systems necessary to serve our global customers effectively and efficiently.  This role is also responsible for a global customer support team that is collaborative in order to achieve the most efficiencies. Key Accountabilities The key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose. Duties of this role will include but are not limited to the following: Implement the processes and systems that support a single, global queue while accounting for regional needs. Establish goals, standards and set expectations of performance and practices within the Customer Success Support team Oversee the day-to-day operations of Customer Support and provide leadership to its team members Monitor work queues and balance team members...

Dyson Business Services (DBS) provides process and service excellence to support Dyson’s growth ambitions with a goal of operating and enhancing services over time to meet the changing needs of the business.   Our Workplace Technology Services (WTS) Team exists to: Deliver world class employee experience of delivery of IT Service Desk, collaboration, and end user compute services to Dyson’s global employees (circa 15,500 users) Drive continual improvement into the WTS processes and operations in line with Dyson’s growth Establish and maintain strong relationships with the employee and business stakeholders, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues. Work with project teams to help ensure new WTS and capabilities are successfully introduced to add value for the business and user community Deliver service for workplace technology...

Dyson Business Services (DBS) provides process and service excellence to support Dyson’s growth ambitions with a goal of operating and enhancing services over time to meet the changing needs of the business. Our Workplace Technology Services (WTS) Team exists to: Deliver world class employee experience of delivery of IT Service Desk, collaboration, and end user compute services to Dyson’s global employees (circa 15,500 users) Drive continual improvement into the WTS processes and operations in line with Dyson’s growth Establish and maintain strong relationships with the employee and business stakeholders, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues. Work with project teams to help ensure new WTS and capabilities are successfully introduced to add value for the business and user community Deliver service for workplace technology operations that ensure simple and effective solutions...

Dyson Business Services (DBS) provides process and service excellence to support Dyson’s growth ambitions with a goal of operating and enhancing services over time to meet the changing needs of the business. Our Workplace Technology Services (WTS) Team exists to: Deliver world class employee experience of delivery of IT Service Desk, collaboration, and end user compute services to Dyson’s global employees (circa 15,500 users) Drive continual improvement into the WTS processes and operations in line with Dyson’s growth Establish and maintain strong relationships with the employee and business stakeholders, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues. Work with project teams to help ensure new WTS and capabilities are successfully introduced to add value for the business and user community Deliver service for workplace technology operations that ensure simple and effective solutions...

📍 UK Remote -  💰 Salary £45,000 - £60,000 + Benefits About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. Our team: Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Operations Managers are crucial to the success of this mission. The Fraud Operations Manager leads large teams within one of the three core pillars in the Fraud domain (Prevent, Protect and Pursue), either...

Senior Design Engineer -Hybrid Are you an experienced Design Engineer looking for a new and influential role? The UK's leading children's charity is seeking a passionate individual to join our team. As a Senior Design Engineer, you will contribute to the development of our websites and online platforms, setting the direction for design engineering at Barnardo's for the next 3-5 years. Job Details: Salary, Circa £52000 depending on experience Position: Senior Design Engineer Location: Hybrid working - Barnardo's hub/office or home address Contract Type: Permanent Hours: 36.25 hours per week Responsibilities: Shape the Future: Play a crucial role in influencing and driving design engineering strategies. Technical Expertise: Demonstrate expertise in areas such as semantic HTML, modern CSS, progressive enhancement, accessibility, front-end performance, browser APIs, usability, and documentation. Team Leadership: Line manage a team of 2 front-end developers and provide...

Senior Design Engineer -Hybrid Are you an experienced Design Engineer looking for a new and influential role? The UK's leading children's charity is seeking a passionate individual to join our team. As a Senior Design Engineer, you will contribute to the development of our websites and online platforms, setting the direction for design engineering at Barnardo's for the next 3-5 years. Job Details: Salary, Circa £52000 depending on experience Position: Senior Design Engineer Location: Hybrid working - Barnardo's hub/office or home address Contract Type: Permanent Hours: 36.25 hours per week Responsibilities: Shape the Future: Play a crucial role in influencing and driving design engineering strategies. Technical Expertise: Demonstrate expertise in areas such as semantic HTML, modern CSS, progressive enhancement, accessibility, front-end performance, browser APIs, usability, and documentation. Team Leadership: Line manage a team of 2 front-end developers and provide...

Senior Design Engineer -Hybrid Are you an experienced Design Engineer looking for a new and influential role? The UK's leading children's charity is seeking a passionate individual to join our team. As a Senior Design Engineer, you will contribute to the development of our websites and online platforms, setting the direction for design engineering at Barnardo's for the next 3-5 years. Job Details: Salary, Circa £52000 depending on experience Position: Senior Design Engineer Location: Hybrid working - Barnardo's hub/office or home address Contract Type: Permanent Hours: 36.25 hours per week Responsibilities: Shape the Future: Play a crucial role in influencing and driving design engineering strategies. Technical Expertise: Demonstrate expertise in areas such as semantic HTML, modern CSS, progressive enhancement, accessibility, front-end performance, browser APIs, usability, and documentation. Team Leadership: Line manage a team of 2 front-end developers and provide...

Senior Design Engineer -Hybrid Are you an experienced Design Engineer looking for a new and influential role? The UK's leading children's charity is seeking a passionate individual to join our team. As a Senior Design Engineer, you will contribute to the development of our websites and online platforms, setting the direction for design engineering at Barnardo's for the next 3-5 years. Job Details: Salary, Circa £52000 depending on experience Position: Senior Design Engineer Location: Hybrid working - Barnardo's hub/office or home address Contract Type: Permanent Hours: 36.25 hours per week Responsibilities: Shape the Future: Play a crucial role in influencing and driving design engineering strategies. Technical Expertise: Demonstrate expertise in areas such as semantic HTML, modern CSS, progressive enhancement, accessibility, front-end performance, browser APIs, usability, and documentation. Team Leadership: Line manage a team of 2 front-end developers and provide...

Job description We are on the lookout for a Senior Level Designer on behalf of Rebellion North to join their fantastic studio developing a brand-new co-op strategy shooter title! You will deliver game features, design documents, and prototype specifications to the highest possible quality and support the level design team as required. You'll identify and raise any upcoming issues on behalf of the team to the lead during production. Your responsibilities... Create immersive gameplay scenarios that support and enhance the core mechanics and creative vision of the game Pre-emptively identify and raise any upcoming issues on behalf of the team to lead during production Develop and iterate level designs through close collaboration with artists, narrative, and other disciplines Create guides and tutorials to assist with training and reference materials Author specs for improvements and new features Regularly play the levels in production and proactively give...

Job description Milky Tea Studios are seeking a talented Senior-Lead Game Designer to deliver on the design visions for their games, including inspiring and helping other designers to implement that vision. Based in Liverpool in the north of England, Milky Tea is an award winning Indie studio. Their ambition is to deliver the most memorable gaming experiences using the latest and greatest technology. In this role, you will help to manage the team of designers and design original, fun, and exciting mechanics that support the game's narratives and themes. Your responsibilities... Maintain very high standards to ensure all game features and content embrace the game vision, giving feedback on other's work across multiple projects Identify areas of improvement within existing gameplay features and provide alternative solutions where possible Create clear and concise game design documentation with great knowledge and understanding of core loops and what makes...

Senior Design Engineer -Hybrid Are you an experienced Design Engineer looking for a new and influential role? The UK's leading children's charity is seeking a passionate individual to join our team. As a Senior Design Engineer, you will contribute to the development of our websites and online platforms, setting the direction for design engineering at Barnardo's for the next 3-5 years. Job Details: Salary, Circa £52000 depending on experience Position: Senior Design Engineer Location: Hybrid working - Barnardo's hub/office or home address Contract Type: Permanent Hours: 36.25 hours per week Responsibilities: Shape the Future: Play a crucial role in influencing and driving design engineering strategies. Technical Expertise: Demonstrate expertise in areas such as semantic HTML, modern CSS, progressive enhancement, accessibility, front-end performance, browser APIs, usability, and documentation. Team Leadership: Line manage a team of 2 front-end developers and provide...

Senior Design Engineer -Hybrid Are you an experienced Design Engineer looking for a new and influential role? The UK's leading children's charity is seeking a passionate individual to join our team. As a Senior Design Engineer, you will contribute to the development of our websites and online platforms, setting the direction for design engineering at Barnardo's for the next 3-5 years. Job Details: Salary, Circa £52000 depending on experience Position: Senior Design Engineer Location: Hybrid working - Barnardo's hub/office or home address Contract Type: Permanent Hours: 36.25 hours per week Responsibilities: Shape the Future: Play a crucial role in influencing and driving design engineering strategies. Technical Expertise: Demonstrate expertise in areas such as semantic HTML, modern CSS, progressive enhancement, accessibility, front-end performance, browser APIs, usability, and documentation. Team Leadership: Line manage a team of 2 front-end developers and provide...

Job description Rebellion, the UK studio that created the popular franchise, Sniper Elite, are searching for a Senior Game Designer to work on an exciting, unannounced project. In this role, you will create detailed game design documents and prototype specifications which can be used throughout the production process, whilst developing and iterating the game design through close collaboration with programmers, artists, animation, and other disciplines. Your responsibilities... Implement gameplay features using game engines, visual scripting, and other design tools Run feature kickoff meetings and take part in project planning meetings Conduct gameplay evaluations with the team providing feedback and suggestions to help fine tune and improve the game, whilst balancing various areas such as controls, combat, and metagame Track and update the progress of day-to-day tasks using the designated tracking tools Implement and incorporate feedback from the producer...

Job description Outplay are on the lookout for a Design Manager to join their team of talented devs! The Design Manager role defines and drives the vision for their discipline's collective excellence, delivers a roadmap for attainment, and inspires the passion, confidence, and drive in their Designers for continual achievement through a wide range of activities. As required, the Design Manager provides hands-on creative support to the Designers on individual projects in coordination with their Executive Producers and Creative Director. Your responsibilities will include... Sets a departmental vision by proactively identifying short-term and longer-term goals for how they build on the standards and output of everything they design at Outplay Manages and supports the leads group to identify and prioritise goals and processes that can enhance effectiveness through efficiency, standards, knowledge sharing, creative brainstorms, and quality of life Works with...

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Job description We are on the lookout for a Principle Games Designer on behalf of Rebellion North to work on a new co-op Strategic Shooter title. As a Principle Games Designer at the studio, you will deliver game features, design documents, and prototype specifications to the highest possible quality, whilst supporting the design team as required. Your responsibilities... Regularly play the levels in production and proactively give feedback to other members of the team on their work, whilst ensuring any feedback is in line with the creative vision of the game and the overall design set out by the lead Pre-emptively identify and raise any upcoming issues on behalf of the team to lead during production Work with multiple teams to drive the vision for these new production concepts and methods, and support the pipelines and designer's workflow The skills and experience you'll bring to the role... Experience and desire to focus and mentor individuals and...