Hastings Insurance Services Limited
Bexhill, Bexhill-on-Sea, UK
Location: Bexhill (Hybrid Working - 1 day a week in the office) Salary: £25,200 Working Hours : Monday - Friday 09:00 - 17:30 NO WEEKENDS! Don't miss out on this exciting opportunity within our Recoveries team. We are looking to build support for our Recovery department. If you've got customer service experience there's an extensive training built around you so that you can excel in this new environment. If you have prior customer service experience and are comfortable working across phone and webchat platforms, this role is made for you! Role Purpose: You will be taking charge of non-fault claims, with a focus on keeping customers informed throughout their journey and ensuring their no claims discount remains intact. What will you be doing? Communicating via telephone (inbound and outbound calls), written correspondence and webchat with the policyholder to keep them updated of any developments and bring about resolution of claim Validating the claim,...