Hays Specialist Recruitment Limited

Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Customer Services Executive to join their sociable team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate!Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their Client Services department. In a nutshell, your responsibilities will include:- Liaising with customers over the phone and email (50+ calls a day)- Ensuring all customers are satisfied with the services provided by the company- Promoting different services that could be of interest to the customer (no push for sales, just introducing products!)- Booking in appointments for Advisors to explain additional products in more...

Your new role We are looking for interim support within the Head of Solution Delivery function, initially to provide illness cover, support the return to work of the current incumbent, and add capacity during a particularly busy period.This role will involve working alongside the existing head, so we require someone who is comfortable operating in a shared leadership environment and can integrate quickly.Key Requirements:Extensive experience operating at Head of Projects or Head of Solution Delivery levelAbility to hit the ground running in a fast-paced environmentStrong track record in improving delivery outcomes across a portfolioExperience overseeing enhancements and improvements to ERP systemsExperience managing portfolios focused on:- Optimisation of existing platforms- Automation of manual business processes- Early-stage AI initiatives (portfolio structure still evolving)Experience working with SaaS solutions and smaller Tier 2 vendorsWorking Arrangements:Hybrid working...