Interaction Recruitment

Customer Service Administrator Hybrid Location Hull (HU3), Hybrid. Working 2 days per week in office. Contract 12 Month FTC Working hours 35 hours per week, between 8am 6pm Monday to Friday. Salary - £24,506 per annum. Role Purpose The Customer Service Administrator is responsible for providing a friendly, timely, efficient and high quality first response triage service to all clients/stakeholders seeking support from our clients Legal Advisory Service department and/or legal teams. Responsibilities Answer incoming calls from clients in accordance with prevailing SLA s and KPI s, carrying out a preliminary assessment including onboarding new clients, verification checks, jurisdiction checks and determining the nature of call queries in order to direct calls efficiently to the appropriate advisor/specialist/team Manage and respond to all emails received into various shared inboxes overseen by the Triage Team in accordance with prevailing SLA s and KPI...