Opus Recruitment Solutions

We are seeking an experienced D365 CE Contact Centre Functional & Technical Consultant to support the delivery and enhancement of a customer engagement and contact centre transformation programme. This role requires a blend of functional consulting expertise and technical understanding across the Microsoft Dynamics 365 ecosystem, customer service technologies, and contact centre solutions. Working within a multidisciplinary team, you will play a key role in bridging business requirements with technical delivery, ensuring that customer service processes and contact centre capabilities are effectively implemented and optimised. Key Responsibilities Gather, analyse and document business and functional requirements for contact centre and customer service initiatives. Configure and enhance Microsoft Dynamics 365 Customer Engagement (CE) solutions. Work closely with technical teams to design and implement integrated customer service workflows. Support the deployment and...

Data Architect Start 02/11/2026 End 31/12/2026 Remote with 3/4 Days a month onsite in Newcastle The role of the Data Architect in the New Style Modernisation project is pivotal to its success. As a Data Architect, the worker is responsible for comprehensively understanding the data requirements and objectives for NS modernisation, both JSA and ESA. They act as the bridge between data stakeholders, theme teams, Dataworks and other data stakeholders to be identified. The data architect plays a crucial role in identifying and documenting the data structures, data processes and systems needed for New Style modernisation ensuring data flows to the right places and National Statistics, along with other requirements are met. Understand the data and where it goes and for what reason. E.g., Auditing, Dataworks Person requirements: Essential skills and experience: Data Architecture design and modelling techniques, patterns, tools and standards. Presenting data architecture design...