Accion Labs UK Ltd

Senior xMatters Consultant _ Europe _ Remote Remote | Global | US Central Time (CST) Coverage Required Position Overview We are looking for an experienced Senior xMatters Consultant to assess, optimize, and improve an existing xMatters environment. The ideal candidate will have strong hands-on expertise in xMatters administration, workflow development, enterprise incident management, and system integrations. The role focuses on improving platform reliability, identifying configuration and operational gaps, strengthening documentation, and transferring knowledge to the internal team to ensure sustainable platform support. Key Responsibilities Assess existing xMatters environments, configurations, workflows, integrations, and notification processes. Identify configuration gaps, operational risks, technical debt, and potential points of failure. Review and optimize integrations with ServiceNow and Microsoft Teams. Develop and improve automated workflows,...