Momenta Group Global

We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle - from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints - including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery - ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems,...

We're looking for a Senior Business Designer to help shape and deliver transformative work for our ambitious clients based in our London studio. This is a hands-on senior role spanning strategy, product and service innovation, and commercial thinking. You'll work closely with client business leaders within cross-disciplinary teams to create innovation opportunities and turn them into viable, desirable, and sustainable businesses. Key Responsibilities Lead business design workstreams throughout the design process -from discovery and conceptualisation to prototyping and testing-ensuring high-quality outputs with measurable impact. Translate research, data, and market insights into clear propositions, business models, and recommendations Define and articulate value propositions, service concepts, and growth opportunities grounded in both user and business needs Develop business cases, financial models, and commercial narratives to support decision-making Ensure solutions are...