Monzo

📍 UK Remote -  💰 Salary £45,000 - £60,000 + Benefits About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. Our team: Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Operations Managers are crucial to the success of this mission. The Fraud Operations Manager leads large teams within one of the three core pillars in the Fraud domain (Prevent, Protect and Pursue), either...

📍London | 💰 £90k - 125k plus stock options + Benefits | A week in the life of a Product Manager at Monzo About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Fincrime Team: The Fincrime collective at Monzo is responsible for enabling products and services that solve for the financial needs of all customers while inherently safeguarding customers and society from the harm of financial crime. The team collectively owns products and platforms that support consumer signup & onboarding,...

📍Remote (UK) | 💰 £23,500 + Benefits (make sure you click me to check these out!) Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. The application process 🤝 Apply with your CV and answer the application questions ⭐️TOP TIP! We are looking for a high level of attention to detail in your answers  Analytical problem solving skills in the scenario based questions, whilst being customer centric and empathetic. We would recommend you read through our tone of voice  and try to align your application answers with this 🙂  If you're successful 🎉 we’ll invite you to a remote interview where you'll meet with a couple team managers from our Financial Health team 🙏  We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. 💕 What will you be...

📍London | 💰 £55k - £70k + stock options + Benefits | Technology - Credit & Data About us:  At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and execute quickly. Our mission is to revolutionise the way people manage their finances by putting them in control and promoting their financial wellbeing. Our Borrowing business is growing rapidly (both on our existing products, and with the planned launch of new products). We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal.  We are scaling up our Data & Credit Modelling team to support the rapid growth and evolution of our portfolio. In particular this role will be initially focused on our FinHealth squad, which supports customers in financial difficulty. Strong data and analytical skills are a must. Experience in Financial...

📍London or Remote (UK)  | 💰 £100,000 to £140,000 + Stock Options + Benefits About Monzo: We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About the role: The growth of Borrowing products is a key component of achieving Monzo’s mission to make money work for everyone. This area is a top priority for Monzo as a business. The mission of Borrowing Decision Scientists is to improve the customer and business outcomes through better decisioning. You will be taking a technical leadership role in our usage of machine learning models for...

We are looking for Web Engineers to help us build amazing internal tools that allow our customer support teams to be efficient and effective as they provide a delightful experience to our customers and investigate financial crime. You will be working closely with designers, product managers, user researchers and other engineers in a team. If you love working closely with designers on building user experiences that make sense of information density for users, this is the job for you. Our internal tools are written in modern JavaScript using React and GraphQL.  Developer experience and support for developing in a highly distributed team are key requirements for our internal web tools. We even started to explore micro-frontends to support us in achieving this goal. Every day you will be: Working closely with designers to build and improve the UX of internal tools that help our customer support teams. Actively contributing to every stage in the product...

Summary We’re looking for someone ambitious to join the Customer Operations Team and support our rapidly-expanding US fintech product. You'll manage our customer transaction disputes and complaints processes, ensuring that we deliver a great customer experience while staying on top of our regulatory responsibilities. This is a fantastic opportunity if you are looking to accelerate an existing operations career, take on a lot of new responsibility, and work in a fast-paced and dynamic startup environment. About Monzo Monzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5bn valuation.  We’re just getting started in the US: We’re a small team operating like an early stage...

📍 Remote in the UK 🇬🇧 | 💰 £45,000 - £63,000 depending on experience + stock options + Benefits | Fighting Financial Crime the Monzo Way About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Financial Crime Operations Team: At Monzo, we believe in specialising our UK and Romania Financial Crime teams which means we work in three pillars: Anti-Money Laundering (including our overnight teams), Screening, and Business Banking. As a Financial Crime Operations Manager you’ll be placed in...

📍 London | 💰 £80,000 - 110,000 ➕ plus stock options & benefits  About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Team: We’re searching for an ambitious, innovative and caring leader to help inspire and develop our Regulatory Reporting team. The role is responsible for the production of all of our capital, liquidity and financial returns, and any other returns the Regulatory Reporting team produces. This includes implementing and embedding any changes to production quickly and safely.  Combining...

📍Cardiff or Distributed in UK | 💰 £30000 - £35000 + Benefits   + stock options About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Complaints Team We are a domain with an FTE over 100, currently made up of 9 Team Managers. Our Complaints function sits alongside our Customer Operations (COps) team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join...

📍London or Remote | 💰Salary dependant on experience + Benefits | About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. What we’re looking for:   A proactive, technically-minded and creative Security Operations Lead to run and manage our Security Operations Squad. This squad is part of Monzo’s Security Collective which has full responsibility for all aspects of information security across the organisation. You will report to the Chief Information Security Officer (CISO) and be working directly with every...

Remote | £23,500 - £25,500 (depending on experience and performance in the interview) + plus Benefits   About us: We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team https://monzo.com/i/supporting-all-our-customers Your day-to-day:   The vulnerable customers role is for those people that have experience of working with adults with varying degrees of difficulties or personal hardship and can provide strong customer service, personal...

📍Remote, UK | 💰£23,500 - £27,000 (depending on evidenced direct and relevant experience) + Benefits Please note - We are looking for complaint handlers, at different stages of their complaint handling experience. As a minimum you must have banking experience and have supported customers with a frontline resolution. If you are already in a regulated complaint handling role, we would love to hear from you! Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. About us:   We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than...

12 Month Fixed Term |📍London | 💰 £33,000 - £45,000 + stock options + Benefits About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About the role: We’re looking for a Hiring Coordinator to join the Engineering squad in the Hiring team at Monzo. You’ll be supporting our growth by going the extra mile so that every candidate feels valued and respected, and moving mountains in the background to make interviewing with Monzo an effortless and delightful process.  Your day-to-day: Partnering with recruiters,...

📍London or Remote (UK)  | 💰 £70,000 to £100,000 +  Benefits | Decision Science, Borrowing  About us:  At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and execute quickly. We’re looking to revolutionise the way people manage their finances by putting them in control and promoting their financial wellbeing. We are expanding our range of borrowing products, aiming to create a genuine feel-good factor when it comes to personal credit. We are looking for driven, analytical and creative individuals to help us achieve this goal. Our technology stack We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them): Google Cloud Platform for all of our analytics infrastructure dbt and BigQuery SQL for our data modelling and warehousing Python for data science Go to write our application code AWS...

Staff Engineer - Data Platform  📍London / UK Remote | 💰 £130,000 - £180,000 + Benefits | Technology - Engineering  About us:  At Monzo we’re aiming to build the control centre for peoples financial lives. We are always keen to hear from capable, creative engineers who want to help us accomplish that goal 🚀 We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Engineering Teams: We have around 300 engineers out of roughly 2,000 people in total - and we have big ambitions. There are many...

📍London / UK Remote | 💰 £80,000 - £100,000 + Benefits | Technology - Engineering   About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Mobile Engineering Team: There are over 20 Android engineers at Monzo and we’re looking for one more to join the team. We have several non-graduates; only some of us studied Computer Science; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning new things, we’d love to talk...

📍London or Remote UK | 💰circa £80k+ Benefits   About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been confusing, complex and not designed with customers in mind.  We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving customers' problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. What we’re looking for Our Internal Audit team is growing and we’re looking for an Internal Audit Manager to join the team and help build out the function. The primary focus of this role will be executing technology audits and providing technology SME expertise to other audits. Internal Audit is Monzo’s “Third Line of Defence” (3LoD). ​Internal Audit provides...

London / UK Remote About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our   Team: Our second line of defence team is looking for a fraud specialist with a broad knowledge of different fraud types, and an awareness of relevant fraud laws, regulations and guidance. You’ll work as part of the MLRO’s and CRO’s team (The Financial Crime Compliance Team) to make sure Monzo’s  controls are effective in mitigating a range of fraud risks and we are compliant with fraud laws and regulation across different products,...

📍London | 💰 £65,000 to £110,000 (can be flexible) + Benefits   About us: We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About the Wealth team: The Wealth team is Monzo’s newest team focussed on building out savings and investments products for our 7.5million (and growing!) users.  Our mission is to help customers grow their money in line with their financial goals. We do this by providing the right products for our customers to put their money into and education on how to make the best use of them. We are a small...