Monzo

We're looking for someone to support us in the delivery of fair outcomes and strong performance through our operational Financial Difficulties (FinDiffs) front line teams. You’ll be making sure that, as we scale and mature, we are not only giving our customers amazing support, we are also enabling our front line to do their jobs brilliantly, and deliver great performance for Monzo! This is an exciting new opportunity for someone who's worked in operational support, implementation, communication, process design, oversight or engagement roles, within FinDiffs. You’ll be responsible for: Helping to make sure our customers get fair outcomes, through our people. This includes helping customers in FinDiffs, Collections & Recoveries and other borrowing related work streams. Liaising with teams within Borrowing Operations and Customer Operations (COps) to support areas such as planning, scheduling, quality assurance, trust pilot, customer effort scores and complaints....

We're looking for a curious, adaptable Data Analyst to join our 3 Lines of Defence teams at Monzo! You'll be working in the intersection between data, risk & control, risk and compliance and quality assurance. You will be responsible for ensuring timeliness and completeness of our risk reporting, improving the accuracy of our self-serve reporting and auditing/documenting our current processes. Data at Monzo Our Data team's mission is to Enable Monzo to Make Better Decisions, Faster At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Every engineer at Monzo is responsible for collection of relevant analytics events from their microservices. We optimise for simplicity and re-usability – all our data lives in one place and is made available via our data warehouse in Google BigQuery. 90% of day-to-day data-driven decisions are covered by self-serve analytics...

At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and execute quickly. We’re looking to revolutionise the way people manage their finances by putting them in control and promoting their financial wellbeing. Our Borrowing business is growing rapidly (both on our existing products, and with the planned launch of new products). We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal.  As our business scales, so does the volume of customer operations and the demand for advanced Operations analytics. This role will be supporting the Financial Health team and will focus on making sure we can measure and understand the performance of our operational staff, tooling, and processes. Create data pipelines and metrics to monitor how well we meet demand and where key opportunities for improvement are. You’ll also be...

We're looking for a curious, adaptable Senior Data Analyst to join our Operations team at Monzo! You'll be working in the intersection between data, engineering and our financial crime functions, forming part of a high performing cross disciplinary squad consisting of both data and engineering. You will be responsible for building downstream data models from backend services, identifying and driving process efficiency and ensuring timeliness and completeness of our financial crime data. You will be working in particular on important data assets within our financial crime regulatory and reporting space. Data at Monzo Our Data team's mission is to Enable Monzo to Make Better Decisions, Faster At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Every engineer at Monzo is responsible for collection of relevant analytics events from their microservices. We optimise...

We’re searching for an Engineering Manager to lead our Infrastructure Platform squad. Monzo is on a mission. We want to make people’s money work better for them. We’re building a financial control centre that helps customers make smart choices about their financial lives, and banking is our first of many products that bring this mission to life. Our Platform engineering teams are here to help engineers be more effective; we enable our product teams to ship products into the hands of our customers quickly, safely and securely.  Today we have 3 engineering teams in our Platform Group: Backend Platform who are focused on boosting engineering effectiveness, productivity, and velocity Infrastructure Platform who are responsible for providing the compute platform that we build and run our software on Stateful Platform who enable engineers to build highly reliable and performant services on our platform by making stateful systems including locking, storage and...

We are looking for a Talent Acquisition Leader with experience in high-growth, high volume, customer operations or contact centre environments to join our team. You’ll be responsible for partnering with our Customer Operations (COps) leadership team to build and deliver the hiring strategy for our COps organisation.   We have over 1000 people in our COps organisation and we are growing, so we’re looking for an experienced leader who can motivate and develop the team who are responsible for sourcing and recruiting talented, diverse people who are passionate about our mission.  We’ve recently broadened the type of roles we hire for and the work we’re involved in, so we’re looking for someone who has experience in leading high performing teams to successfully deliver against high volume and complex hiring plans whilst partnering with our outsourcing partners. You’ll spend your time: Leading our COps recruitment, from frontline customer operations (COps) to specialist...

We’re looking for a Backend Engineer (Security Infrastructure) to ensure that Monzo’s platform and core infrastructure is safe and secure by design. You’ll help us with the following questions and challenges: Securing our critical infrastructure, such as Kubernetes, Cassandra, Kafka, and the AWS services, Data Centres and networks they rely on; Providing and managing the foundational infrastructure for other Security and Platform Engineering squads to build upon; Managing our secrets, keys and certificates to ensure our systems are airtight; Automating access control and permissioning for our cloud infrastructure. Here are some of the projects the team have worked on in the past: Controlling outbound traffic from Kubernetes Building our secret management platform Building network isolation for 1,500 services The role You’ll be responsible for: Ensuring that our cloud infrastructure and physical data centres are secure;...

Our Learning & Development team are looking for a dedicated, driven, and knowledgeable Financial Crime Specialist with a passion for learning and development. This role will solely focus on Financial Crime and Fraud. You should know that we fight financial crime a little differently at Monzo. Our teams have dedicated financial crime engineers and data scientists, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all financial crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion.  Responsibilities: Most of your time, you'll be focusing on training design, building new and refresher training content for all areas of our COps Financial Crime team. You’ll also be working closely with the FinCrime Control Owners, Partners and Leadership team providing L&D support on FinCrime projects and experiments....

Operational Risk Analyst - Operational Resilience We’re looking for a pragmatic Operational Risk Analyst who can work independently to ensure we’re not only customer-focussed and innovative, but that we grow fast and in control. At Monzo, we believe there’s a better way to do banking We're building a bank together - By solving customer problems, treating customers fairly and being totally transparent, we believe we can make banking better. We really care about providing a phenomenal experience for our customers, through our blend of tech and financial services.  We need to carefully manage the risks we face As a growing and successful bank, we need to make sure we manage our risks appropriately, but we want to do so whilst continuing with our agile approach launching products and servicing our clients. This role reports to the Operational Risk Director and will focus on helping us to improve and implement our Operational Risk Management Framework....

We’re looking for an enthusiastic, diligent Operations Specialist to join our Payment Operations team in London, and help us build an amazing operational function. This isn’t banking as you know it — we are fast, agile and expect you to take ownership. We’re focused on our end goal of making money work for everyone. Today we have 2000+ staff, 6 million lovely customers and a UK banking licence. We’ve done this with a small, talented team, but we’re growing. Fast. And that’s where you come in! You’ll be joining a small team of specialists in our London office, responsible for managing the critical payments processes that keep Monzo running smoothly. You’ll help us continuously improve our processes to adapt to ever changing demands, and will have the opportunity to work with the wider payments engineering team to develop innovative, technology led solutions. You'll be responsible for Managing cash in our corporate accounts and processing critical high value...

At Monzo we’re aiming to build the best current account in the world . We are always keen to hear from capable, creative engineers who want to help us accomplish that goal 🚀 You’ll help us with the following questions and challenges: Building out our security engineering platform to enable teams across Monzo to create secure products and systems by default. Thinking innovatively about how we can leverage our platform to build truly cutting-edge, useful tools that detect and remediate threats. Building brand new features and automation for our in-house Security products, including our centralised Identity & Access, Detection & Response and Authentication & Authorisation platforms. Here are some of the projects the team have worked on in the past: Building our secret management platform Building the ability to detect and stop phishing attacks by scanning ~9 million domains per day. Building fine-grained permissions and...

We're looking for a Product Data Scientist excited to help us revolutionise the way people manage their finances. A key part of this role is product development our recently launched Monzo Flex , a product that gives customers a better way to pay later. You’ll help us understand and improve the user experience for a new product, help drive growth (we have over five million current account customers), and how we consider cross product dynamics across the range of borrowing products. At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over five million customers in the UK. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Our Product Analytics team's mission is to Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company - and want to embed this into Monzo Flex, using...

We are looking for an experienced, proactive Treasurer who is great at optimising yield, managing risk and building deep relationships with both the wider Monzo team and our regulators. Alongside the usual treasury activities of optimising capital, liquidity, market risk, and funding strategies, you will also have the freedom to design the technology strategy for the team and have a major impact in the way we drive things moving forward. This is a very exciting time to join a digital bank with more than 6 million UK customers and a growing US operation. The role  You’ll spend your time: Leading and developing a pioneering treasury team Leveraging technology to execute your vision of Monzo’s Treasury function Educating Monzonauts about what the Treasury team  is doing and why it’s important Working alongside the Finance senior leadership team and the new Group CFO  Engaging and advising the business on product & feature design Setting and...

Monzo is an exciting combination of a bank and tech start-up, started from scratch in February 2015 with the aim of making money work for everyone.  We’re focused on solving our customer’s problems, making their financial lives simpler and giving them complete control from their smartphones. Like any other regulated bank, we need to make sure we are managing our risks and are fully compliant with banking regulation, but at Monzo we want to do so while continuing with our agile “test and learn” approach to launching products. We are looking for a Risk and Control Manager to make sure we have a comprehensive and functioning control environment, in particular in our Finance collective.    You will help us with the following challenges:  Making sure our Monzo is compliant with our internal risk frameworks and that we are continually improving these frameworks and are fostering a culture of rigorous risk management that distinguishes us in both banking and technology....

We’re building the best bank in the world. A bank you'd be proud to use - and that means bringing together a talented team with diverse experiences, backgrounds and skills. We believe there should be an alternative to the banking of the past: we're focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. Internally, we encourage an open, collaborative, inclusive working environment. We contribute to open source software, and we continually engage with our wonderful community. We’re hiring talented, creative problem-solvers to help us build the bank of the future. Join us! Data at Monzo Our Data team's mission is to Enable Monzo to Make Better Decisions, Faster At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Every engineer at Monzo is responsible for...

We're looking for Data Science Managers to help our product teams build the bank of the future. You’ll have the opportunity to lead a team of Data Scientists across our Operations collective. As we continue to scale, we’re looking for an Operations Data Science Manager to lead our WFM workforce management team within operations. As a Data science manager, you’ll be working in an ever changing environment where we are building and iterating on our workforce processes and systems to ensure we keep delighting our customers. Your team will focus on how to optimise costs by improving our forecast and planning capabilities and supporting decisions on how to improve our service and systems. We’re still growing, and this is the right time to review our tools, processes and operational footprint. You’ll help us build and improve these for now and for our future roadmap. We’re looking for a hands-on, data driven operational leader who can bring fresh thinking and new...

About Monzo Monzo is the main challenger bank in the UK. In the last few years we’ve built a banking app with extremely high daily engagement and an NPS that’s consistently above 70. More than 10% of UK adults have a Monzo account. We’re also a multiple award winning bank! At the recent British Bank Awards, Monzo picked up Best British Bank, Best Business Banking Provider and Best Banking App These awards are testament to the brilliant people we have at Monzo, who live our mission and values daily and ensure customers are at the heart of everything we do.   About the Team We’re looking for a senior product leader to help to join our largest and fastest growing collective - Borrowing.  Borrowing is made up of 7 squads focusing on Loans, Overdrafts, Monzo Flex, supporting customers in financial difficulties, and exploring new products that could meet our customers’ borrowing needs. The squads design and build new features, optimise existing ones, run...

We’re looking for an experienced Employee Relations Manager on a 12 month fixed term contract. Who will own the employee relations strategy for Monzo. Your role will be a strategic partner to People Partners and business leaders, providing thought leadership, advice and counsel on performance management and employee relations matters. The Employee Relations Manager also leads a team of People Advisors who support our business leaders and will be responsible for setting goals for the team as well as engaging and developing the people within it. Our internal community is core to achieving our mission of making money work for everyone. We believe that clarity is kindness and we want to be efficient, proactive, knowledgeable and timely in providing clear counsel to enable leaders to make good People decisions. We also want to ensure that all of our people policies are focused on employee experience and are built with respect and empathy at their core.  There is a huge amount...

At Monzo we believe there’s a better way to do banking - we care deeply about our customers, are innovative and execute quickly. We’re looking to revolutionise the way people manage their finances by putting them in control and promoting their financial wellbeing. Our Borrowing business is growing rapidly (both on our existing products, and with the planned launch of new products). We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With your experience of leading unsecured retail credit risk teams and building best in class credit capabilities, you'll help drive the success of Monzo's borrowing propositions. You will be responsible for leading a team of Credit analysts to develop our credit and pricing strategies for one of our borrowing products.  You will work with colleagues across teams to make sure we are building profitable lending portfolios and...

At Monzo, we're building the best bank account in the world: fair, transparent and a pleasure to use. Monzo’s mission is to make money work for everyone, and this is especially important to us when our customers need help with their Monzo borrowing products, or may be struggling to repay what they’ve borrowed. As our lending portfolio grows, we are seeing increasing queries from customers about our lending products, and inevitably from people falling into financial difficulties. These queries are often technical or sensitive in nature, requiring our customer service team to have a deep level of knowledge on our lending products, potential vulnerabilities and regulatory expectations. What will the job look like? Members of the collections team will build detail-oriented skills such as knowledge of Monzo’s lending products, credit file details, and the ‘decisioning’ process. You’ll require soft skills allowing you to identify customers who are struggling with debt, and the...