ANNA Money
Sydney NSW, Australia
Serving ANNA Money UK customers About ANNA Money ANNA Money is a fintech startup that provides a digital business account and accounting software for small businesses. We’re on a mission to make running a business feel lighter - with products that combine smart money tools and genuinely helpful human support. We are looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing top-notch service and support to our customers, ensuring an exceptional experience at every interaction. You will play a crucial role in building strong relationships with our customers and helping them succeed with their financial management needs. The role We’re looking for a Customer Experience Specialist (internally known as a Customer Success Manager) based in Sydney to support our UK customer base. This is not a “pass-it-on” support role. You’ll be trusted to resolve complex customer issues end-to-end, often independently...