Technical Claims Handler - hybrid following probation

Please note this role is office based during probation then moves to 2 days WFH if preferred.

The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry.

With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.

They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.

JOB TITLE: Technical Claims Handler

DEPARTMENT: Claims Team

Our client is hoping to bring into their team two experienced claim handlers with technical building expertise. You will have already worked in the buildings/construction/property/insurance sector and are looking to join a business where they care about your progression, training, and work/life balance.

Starting as a handler, you will have previous claims handling/management experience with strong negotiation and the ability to really listen and manage client cases. This can be a fast-paced environment

Duties will involve the following:

• Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.
• Examining documentation to ensure we are in full possession of the facts
• Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
• Understand the works in process and state of progress with the claim and works carried out.
• Ensure the customer is updated throughout the repair process.
• Manage the customer, client, and claimant's experience throughout the repair process.
• Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues
• Entering into discussions with the claimant in order to settle the claim
• Ensuring you keep the internal system up to date and communicate any issues internally

This company have a rising stars academy and have promoted many of their talent into leadership and managerial roles, they understand the importance of valuing those that join them and offering the chance to take industry qualifications and be supported by training

PERSON SPECIFICATION:

• Experience working within the claims/insurance sectors
• Knowledge of building products is desirable
• Strong negotiation skills
• Ability to work to deadlines
• Personable and approachable
• Looking for a career, further training & progression
• Ability to communicate effectively on all levels
• Excellent attention to detail
• Analytical
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload as well as add real value to the team

HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch

STARTING SALARY: (£30,000 - £35,000 DOE) plus £200 monthly bonus take home based on team targets

OTE - including bonus

HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.

BENEFITS:

• Excellent progression.
• Company pension which increases with time served
• An industry leading maternity policy
• £500 wellbeing payment at annual review
• Loyalty bonus at milestone years
• Support to continue training and paid for professional qualifications
• Access to a Rising Stars programme and equal support for mental and physical wellbeing.

HEATH & Safety: No current issues to report on site