Ocean Import Operator - Heathrow (Hybrid) - Freight Forwarding

Our client are seeking an experienced Ocean Import Operator to manage the full end-to-end ocean import process within our freight forwarding operations. The successful candidate will be responsible for coordinating international shipments from origin through to final delivery, ensuring compliance with customs regulations, accurate documentation, and excellent customer service.

This role requires strong organisational skills, attention to detail, and the ability to manage multiple shipments while liaising with overseas agents, carriers, customers, and internal teams.

Shipment Coordination

• Manage the full ocean import process from shipment pre-alert through to final delivery.
• Monitor shipment status and proactively manage delays or issues.
• Coordinate with overseas agents to obtain shipment documentation and pre-alerts.

Documentation Management

• Process and verify shipping documentation including:
• Bills of Lading
• Commercial Invoices
• Packing Lists
• Arrival Notices
• Ensure documentation accuracy and compliance with import regulations.

Customs Clearance

• Prepare and submit customs clearance instructions to customs brokers.
• Ensure correct tariff classifications and compliance with HMRC requirements.
• Resolve customs queries or holds promptly.

Customer Service

• Act as the main point of contact for customers regarding their import shipments.
• Provide regular shipment updates and resolve customer queries.
• Maintain strong client relationships through proactive communication.

Carrier & Supplier Liaison

• Liaise with shipping lines, port authorities, transport providers, and warehouses.
• Arrange haulage, devanning, and final delivery to customers.

Operational Administration

• Enter and maintain shipment data within the freight management system.
• Issue arrival notices and delivery orders.
• Ensure accurate cost input and job file closure.

Financial Management

• Check supplier invoices and ensure correct cost allocation.
• Prepare customer invoices and ensure timely billing.

Essential

• Previous experience in ocean import freight forwarding operations.
• Strong knowledge of international shipping documentation.
• Understanding of UK customs procedures and import regulations.
• Experience coordinating shipments from origin to final delivery.
• Excellent organisational and communication skills.
• Ability to manage multiple shipments simultaneously.

Desirable

• Experience using freight forwarding systems (e.g. CargoWise, Descartes, Multifreight).
• Knowledge of incoterms and international trade regulations.
• Experience arranging UK haulage and port deliveries.

• Highly detail-oriented
• Strong problem-solving ability
• Proactive and customer-focused
• Ability to work under pressure and meet deadlines
• Team player with strong communication skills