Operations T&C Governance Manager

About Starling

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Applications will close on Wednesday, 1st April at 5pm.

Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home. There will also be a small need to travel to other office locations.

The Opportunity

Provide governance to the Operations Training and Competency frameworks to ensure all training and competence-related activities are compliant and all Operations colleagues meet regulatory and internal proficiency standards. Also oversee all activities of training planning and coordination through effective Operational control.

Key Accountabilities Include:

• The daily management, monitoring, and directing of training processes to ensure they meet performance
• Responsible for the maintenance, change process and ownership of periodic review of the overarching framework
• Make recommendations to continuously improve the effectiveness of the T&C frameworks, actively engaging stakeholders
• Monitor compliance of the correct utilisation of the frameworks with relevant findings raised and reported to the relevant stakeholders
• Work closely with the Training Ops Managers to ensure Attaining T&C frameworks are effective and subject to periodic reviews, continuous improvement and governance
• Coordination and organisation of the Operations Training and Competency team administrative and logistical aspects of the training activities
• All aspects of line management of the co-ordinators, providing guidance, mentorship, and performance feedback, ensuring the team has the necessary tools, skills and training to be effective

Requirements

Behaviours & Competencies:

• Acts as a role model and is an advocate for Starling's culture and values
• Ability to create and maintain great partnerships with key stakeholders
• Comfortable working in a fast paced environment
• Problem solving and solution based mindset
• Passionate about doing the right thing
• Proactive, self motivated and able to manage workload with minimal supervision

Skills:

• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• High-level strategic planning and analytical skills
• Problem-solving and decision-making capabilities based on a logical assessment of risk and benefit
• Exceptional organisational skills and attention to detail
• Proficiency in and data analysis tools

Benefits

Why join Starling

Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.

Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”

Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.

A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.

Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:

• • Company-enhanced salary sacrifice pension scheme (7% employer contribution) 
  • Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day’s holiday for your birthday
  • Life Insurance at 4x your salary.
  • 16 hours of paid volunteering time a year.
  • Ability to buy or sell annual leave.
  • Generous family-friendly policies.
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • Incentivised refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality

Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.