Arden Resourcing Limited
Birmingham, UK
Technical Support Lead (3rd/4th Line) - Birmingham/Hybrid £60,000-£65,000 Arden Resourcing is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and...