5 it operations manager jobs found in Birmingham

You don't just manage support - you roll up your sleeves, dive into complex issues, and craft experiences that turn frustrated customers into loyal advocates. If solving technical problems and leading teams energizes you, this role was made for someone at the top of their game. ERP/Technical Customer Support Manager £60,000 - £65,000 base + up to 10% performance bonus + other benefits Hybrid UK/National Stack: Join a fast-growing software business that powers the operational backbone of hundreds of UK companies-from SMEs to multi-channel retailers. ERP systems, integrations, inventory, orders, and accounting-when everything runs smoothly, customers scale confidently. When it doesn't, they need someone who takes full ownership: someone who can lead the team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you. Payoff: As ERP/Technical Customer Support Manager , you'll wear two hats: • Leader: Coach and grow your team,...

You know that moment when a customer finally gets it - when confusion turns into confidence? That's the moment you'll create every day in this role. Customer Success Specialist (SMB ERP) Location: National (Hybrid) Salary: £50,000 - £60,000 base + performance bonus, plus other benefits Stack We build ERP software that helps small and medium-sized businesses run smarter, faster, and with less chaos. But software alone doesn't change a business - people do. That's where you come in. You'll be the guide, the translator, the trusted partner. The person who takes customers from "this looks complicated" to "I don't know how we lived without this." And you won't just do this from behind a screen. You'll be out in the real world, sitting with customers across the UK, understanding how their business actually runs, and helping them make it better - in person, where it matters most. You'll see the impact first-hand. Payoff Here's what success looks like: • New customers hit...

You know that moment when a customer finally gets it - when confusion turns into confidence? That s the moment you ll create every day in this role. Customer Success Specialist (SMB ERP) Location: National (Hybrid) Salary: £50,000 £60,000 base + performance bonus, plus other benefits Stack We build ERP software that helps small and medium-sized businesses run smarter, faster, and with less chaos. But software alone doesn t change a business people do. That s where you come in. You ll be the guide, the translator, the trusted partner. The person who takes customers from this looks complicated to I don t know how we lived without this. And you won t just do this from behind a screen. You ll be out in the real world, sitting with customers across the UK, understanding how their business actually runs, and helping them make it better in person, where it matters most. You ll see the impact first-hand. Payoff Here s what success looks like: • New customers...

You don t just manage support - you roll up your sleeves, dive into complex issues, and craft experiences that turn frustrated customers into loyal advocates. If solving technical problems and leading teams energizes you, this role was made for someone at the top of their game. ERP/Technical Customer Support Manager £60,000 - £65,000 base + up to 10% performance bonus + other benefits Hybrid UK/National Stack: Join a fast-growing software business that powers the operational backbone of hundreds of UK companies from SMEs to multi-channel retailers. ERP systems, integrations, inventory, orders, and accounting when everything runs smoothly, customers scale confidently. When it doesn t, they need someone who takes full ownership: someone who can lead the team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you. Payoff: As ERP/Technical Customer Support Manager, you ll wear two hats: • Leader: Coach and grow...

Network Monitoring Engineer 70,000 - 75,000 6-month FTC Remote Role Overview: Our client, a technology-led connectivity business, is looking for an experienced Network Monitoring Engineer to support a major dark fibre rollout programme on a 6-month fixed-term basis. This is a hands-on engineering role focused on designing, implementing and commissioning monitoring solutions across newly deployed fibre infrastructure and network equipment. The role will suit someone who can bring strong network observability capability into a project-led environment and help ensure new infrastructure is fully visible, measurable and supportable from day one. Key Responsibilities: Design and deploy end-to-end monitoring solutions across newly delivered dark fibre infrastructure. Build streaming telemetry pipelines to provide real-time, low-latency visibility across the network. Configure, optimise and tune VictoriaMetrics for ingestion, retention and performance....