Smile Digital
Edinburgh, UK
Service Desk Lead (Fire & Security / FM) Location: Remote (UK-based) - 30k- 50k Competitive + Progression We are working with a growing and highly reputable Fire & Security provider, delivering services across a national, multi-site client base, who are now looking to appoint a Service Desk Lead. This is a key hire for the business, taking ownership of a centralised service desk function and leading a small, remote team. The role offers a clear pathway into a more senior Service Management position as the business continues to scale. The Role This is a hands on leadership position, responsible for the day to day running of the service desk while driving performance, structure, and continuous improvement. You will be managing a team of service desk operators, working closely with engineers and clients, and ensuring the smooth delivery of reactive maintenance, PPM, and small works across multiple sites. Key Responsibilities Lead and manage a remote...