2 jobs found in Macclesfield

Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and...

Credit Controller - 6 Month Fixed-Term Contract (Potential to Become Permanent) Location Fully Remote (Initial training to be completed in Macclesfield must be able to commute to Macclesfield when required) Hours 30 hours per week across 4 or 5 days. Flexible working hours available, provided workload and responsibilities are effectively managed. Contract 6 Month Fixed-Term Contract with the potential to become a permanent position. The Role We are recruiting for an experienced Credit Controller to join a busy finance team on a 6-month fixed-term contract. The role has arisen to provide cover for a team member who is currently undergoing long-term medical treatment. This is an excellent opportunity for an organised and proactive credit professional who is comfortable managing a large ledger and building strong relationships with customers to ensure timely payment of outstanding invoices. Key Responsibilities Managing a large customer ledger Chasing...