2 jobs found in Maidstone

Online Live Chat Agent Location: Kent (Hybrid - 2 days in the office, 3 days working from home) Salary: 26,200 per annum Please only apply if you are based in Kent. Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced environment? We are currently recruiting for an Online Live Chat Agent to join our client's growing customer support team. This is a fantastic opportunity to join a modern, customer-focused business offering a hybrid working arrangement and a supportive team environment. As the first point of contact for customers, you will play a key role in delivering a positive customer experience, responding to enquiries via live chat and email, and ensuring issues are resolved efficiently and professionally. What You'll Be Doing: Responding to customer enquiries via live chat and email in a timely and professional manner Providing accurate...

Customer Service Advisor Location: Maidstone (Hybrid - 1 day per week in the office) Salary: 26,500 per annum Job Type: Full-time, Permanent About the Role We're looking for a friendly and proactive Customer Service Advisor to join our growing team. This is a fantastic opportunity for someone who enjoys helping people, resolving queries, and delivering excellent customer experiences. Working in a hybrid environment, you'll primarily work from home with one day per week in our Maidstone office, giving you the perfect balance of flexibility and collaboration. Key Responsibilities Handle incoming customer enquiries via phone, email, and chat Provide accurate information and resolve issues efficiently Deliver a high standard of customer service at all times Maintain and update customer records within internal systems Work collaboratively with colleagues to ensure customer satisfaction Identify and escalate complex issues where necessary What We're...