2 jobs found in Penwortham

Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and...

Senior Electrical Engineer Building Services Consultancy Location: Preston / Hybrid Working Salary: 45,000 - 55,000 + Benefits Job Ref: An established and highly respected Building Services Consultancy is seeking a Senior Electrical Engineer to join its growing North West team. With a strong reputation across Healthcare, Education, Residential, Commercial and Public Sector projects, this consultancy has built long-term client relationships through technical excellence, practical design solutions and a genuinely collaborative approach to project delivery. This opportunity would suit either an experienced Intermediate Electrical Engineer looking to take the next step into a Senior position or an established Senior Electrical Engineer seeking greater responsibility, project ownership and the opportunity to be client facing and work across all RIBA Stages. The Role As a Senior Electrical Engineer, you will play a key role in delivering electrical building services...