Sanderson
Peterborough, UK
Real Time Analyst, Peterborough, Hybrid Also open to the following location: Basingstoke Summary of the role A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as a Real Time Analyst. They are looking for someone who will be responsible for Queue management, Intraday Reporting and Real-Time Insights; along with short-term forecasting, implementation and utilizing available resources to the best potential. This position is vital for maintaining service levels, customer satisfaction, and making immediate staffing adjustments. Make real-time staffing adjustments to optimize service levels and reduce customer wait time. They are looking for candidates that also come with workforce management tools (such as - Verint, NICE/Genesys, Active OPS or relevant WFM tool). What you'll be doing Acting as the real-time monitor for the Operations team by providing direction, guidelines and performance updates to hit...