ANNA Money
Remote (Cardiff, UK)
🧡 About ANNA Money We’re ANNA — short for Absolutely No-Nonsense Admin. We’re on a mission to make business life beautifully simple for freelancers, small businesses, and the self-employed. Our app is part business account, part admin assistant, and part cat (yes, we meow). We take care of the boring financial stuff — invoicing, tax reminders, expense tracking — so our customers can focus on doing what they love. Don’t let the cute branding fool you though. Behind the feline charm is a serious fintech, with sharp claws, bold ideas, and a team rewriting what business banking should feel like. At ANNA, customer experience isn’t a box-ticking exercise. It’s where trust is built, risks are weighed, and small businesses get their very first impression of who we are. We’re looking for a Customer Experience & Onboarding Specialist who’s confident making real decisions, not just passing cases along- whether it’s troubleshooting a VAT filing connection or owning KYB/KYC journeys...