Sanderson Recruitment Plc
Stirling, UK
Workforce Scheduler, Stirling or Peterborough, Hybrid Summary of the role A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as a Workforce Scheduler. They are looking for someone who will be responsible for creating, maintaining and optimizing staff schedules using workforce management tools (such as - Verint, NICE/Genesys, Active OPS or relevant WFM tool). This role ensures that schedules align with forecasts and Real Time operational needs. You will also Optimise WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution. What you'll be doing Scheduling of staff using Work Force Management Tools - either using Verint, Nice, Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex...