The Bridge IT Recruitment
Woolston, Warrington, UK
My client, a Global organisation are looking for an experienced 1st Line Service Desk Analyst to start ASAP. Working mainly remotely with hybrid office days (Warrington) you will be responsible for providing an efficient and effective IT service to all areas of the business, providing support for IT hardware and software, taking responsibility for support tickets raised by our end users, and performing tasks that contribute to the roll out of new client sites. Key responsibilities: Provide remote, home based and office-based 1st line support for all users and external clients, such as password resets, printer mapping and software / hardware related queries. Troubleshoot, diagnose, and resolve technical issues Provide 1st line fixes in areas such as Microsoft 365, Outlook, user permissions, licensing, and drive mappings, multi factor authentication support for remote users Pro-actively pick up and progress tickets from the ITSM tool, or progress tickets assigned to you by the...