1 complaints handler jobs found

This Cantral London Authority are looking for a Customer Engagement Officer to work within Adults Services. Details of the role are: This role plays a vital part in ensuring residents, service users and partners receive accurate guidance, timely responses and high-quality support when raising complaints, enquiries or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. This is a key role for ensuring transparency, accountability and excellent customer experience within the Council. Key Responsibilities • Act as the first point of contact for anyone seeking information or support on how to make a complaint • Communicate sensitively with callers and visitors,...