82 it major incident manager jobs found

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE Burberry are on a journey to transform the lives of our colleagues and customers through technology. Based out of our new shared service centre in Leeds, our Incident and Problem Management team ensure we are responsive and effective in...

Job summary Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at...

Job Number 23006513 Job Category Information Technology Location Europe Office-UKShared Service, Cedar House 750A Parkland Square, Luton, BEDFORDSHIRE, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY   The Director IT Infrastructure EMEA reports to the Vice President IT Operations EMEA and is responsible for maintaining the stability of hosted infrastructure operations across EMEA.  Acting as a key internal business partner to the EMEA IT teams, this role is the Subject Matter Expert (SME) on all aspects of technology infrastructure across the continent including escalation of issues related to infrastructure from internal and external partners providing expert analysis to overcome and progress issues. This includes infrastructural needs of the Marriott Above Property Opera environment, VDI environments, Virtual Technologies, EMEA Hosted Simphony, GPOS, Backup, Active Directory, and other...

Belcan is thrilled to announce a new and exciting position for an IT Applications Manager who would be responsible for the delivery, growth, and value to the Belcan brand. A varied role working across our multiple business units working with stakeholders across Engineering, Human Resources, Finance, Project Management and Cyber Security.A hands-on role, fully involved throughout service transition and day-to-day delivery. Split 50/50 across Business as Usual (BAU) and Project / Enhancement work, involving mentoring a group of Application Consultants to ensure all incidents & service requests are resolved / fulfilled / escalated promptly; adhering to stringent SLAs and KPIs; whilst also leading relations with the business to deliver enhancements and value from the applications..What to expect day to day:You will have a managed an Application Support Team in either an internal or outsourced environment.Lead a team of Application Support professionals to provide an excellent &...

Description Location: Croydon, Surrey,  CR0 1LH Working for Harris Invictus Academy Harris Invictus Academy is an 11–18 mixed, free secondary school and sixth form located in Croydon. The school is part of the Harris City federation which delivers high quality education to the pupils they serve.    The school is looking for someone that acts out their values in their actions. Their motto of ‘We Know, We Can, We Will’ cascades across every aspect of their provision and underpins everything that is important.    As an IT Technician Apprentice, you’ll work as part of an innovative and responsive IT team to provide first-line support for our schools. You will assist with the maintenance of school services, provide remote support, and keep the school systems maintained to the highest possible standard.  The Package At Tiro, we make great things happen for people. And that starts with you. In this role you’ll receive: Starting salary of  £16,000 (please note this...

Our mission  Travelodge’s mission is to be the UK’s favourite hotel for value.  With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations.  The mission within IT is to ensure innovative technology drives the business forward, through the development of the company’s customer-facing and internal technology applications.  The job in a nutshell  As an IT EUC Field Engineer, you will be providing technical support across Travelodge’s hotel estate, troubleshooting and diagnosing faults in PCs, laptops, printers, mobile phones as well as carrying out software installs and laptop/desktop builds. Ideally, you will have at least 3 years experience in a similar support role and be able to prioritise and own support issues through to resolution. The EUC Support team ensures all users within Travelodge are able to work effectively and...

Job Number 23006513 Job Category Information Technology Location Europe Office-UKShared Service, Cedar House 750A Parkland Square, Luton, BEDFORDSHIRE, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY   The Director IT Infrastructure EMEA reports to the Vice President IT Operations EMEA and is responsible for maintaining the stability of hosted infrastructure operations across EMEA.  Acting as a key internal business partner to the EMEA IT teams, this role is the Subject Matter Expert (SME) on all aspects of technology infrastructure across the continent including escalation of issues related to infrastructure from internal and external partners providing expert analysis to overcome and progress issues. This includes infrastructural needs of the Marriott Above Property Opera environment, VDI environments, Virtual Technologies, EMEA Hosted Simphony, GPOS, Backup, Active Directory, and other...

Job Number 23006513 Job Category Information Technology Location Europe Office-UKShared Service, Cedar House 750A Parkland Square, Luton, BEDFORDSHIRE, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY   The Director IT Infrastructure EMEA reports to the Vice President IT Operations EMEA and is responsible for maintaining the stability of hosted infrastructure operations across EMEA.  Acting as a key internal business partner to the EMEA IT teams, this role is the Subject Matter Expert (SME) on all aspects of technology infrastructure across the continent including escalation of issues related to infrastructure from internal and external partners providing expert analysis to overcome and progress issues. This includes infrastructural needs of the Marriott Above Property Opera environment, VDI environments, Virtual Technologies, EMEA Hosted Simphony, GPOS, Backup, Active Directory, and other...

Modis are currently working in partnership with a market leading IT Services provider to recruit an experienced IT Network Manager to work with one of their major clients in Kensington. The Role As the School IT Network Manager you will work with wider teams within the service provider and the on-site IT Technician, providing day to day management of the School's and Trust's ICT systems to ensure a robust and stable platform for the delivery of teaching and learning and the growth of the school into a sustainable Trust. The Responsibilities Accountable for the on-site daily management of the IT Systems and Services of the client, ensuring that Service Level Agreements are attained Providing excellent technical support and first-class customer service with a high degree of customer satisfaction, delivered with honesty, transparency and respectfulness. Responsible for the management of Incident requests ensuring that all aspects of Quality assurance and...

School IT Network ManagerModis are currently working in partnership with a market leading IT Services provider to recruit an experienced IT Network Manager to work with one of their major clients in Kensington.The RoleAs the School IT Network Manager you will work with wider teams within the service provider and the on-site IT Technician, providing day to day management of the School's and Trust's ICT systems to ensure a robust and stable platform for the delivery of teaching and learning and the growth of the school into a sustainable Trust.The ResponsibilitiesAccountable for the on-site daily management of the IT Systems and Services of the client, ensuring that Service Level Agreements are attainedProviding excellent technical support and first-class customer service with a high degree of customer satisfaction, delivered with honesty, transparency and respectfulness.Responsible for the management of Incident requests ensuring that all aspects of Quality assurance and Best...

Job description IT Infrastructure Manager Competitive Salary plus Benefits About SYNETIQ SYNETIQ, an IAA company, is the largest integrated salvage and vehicle recycling company, formed to become the most innovative and trusted business in the industry. SYNETIQ is a fast paced, progressive business that leads the way in raising industry standards. We continually innovate ways of working, deliver great value, ensure industry-leading compliance and offer a fantastic customer experience. By recycling and reusing vehicle parts SYNETIQ has saved over 6 million tons of CO2 over the last two years. As part of our ongoing commitment to sustainability, we are pleased to announce that we recently achieved accreditation from The Carbon Literacy Project, which includes the roll out of Carbon Literacy training across its workforce. Right now SYNETIQ is an exciting, high growth, company to join, with an ambitious 3 year plan which relies on cutting edge...

Job Description L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries. Description: Job Title: IT Security Officer Location:...

OVERALL SUMMARY The successful candidate will join a customer focused team responsible for IT Controls for Chief Information Technology Officer - which covers IT Shared Services, Architecture, Development and Testing Services which forms part of Close Brothers Ltd. The IT Operational Control Manager will be responsible for ensuring a strong internal control environment through the development of policies and procedures, ensuring implementation and monitoring compliance. The position will work to foster standardisation and consistency across CBL CITO processes and internal controls help drive the right controls practices to keep Close Brothers Limited resilient. RESPONSIBILITIES IT Control Responsibilities Owning the design and creation and coordination of the ITGC Controls for financial, operational, and regulatory risks for CITO Teams. Supervising and reviewing design and operating effectiveness of the IT General Controls Collating Risk...

The Role As Medivet grows in line with our business strategy, we need a dedicated IT problem and change role that will be responsible for trend and root cause analysis of IT incidents. The role will interface into the resolving teams for complete resolution and mitigation of the underlying causes in addition to the production of relevant MI. With the support of the IT Service Manager, coordinate the recovery of any IT major incidents and ensure stakeholders are updated following the existing IT communication plan.  Key Accountabilities · Work proactively to identify problems & service improvement opportunities across service operations, gathering evidence and raising necessary problem tickets to track through to resolution · Engage and work with internal teams & third-party suppliers to ensure the correct outcome is achieved, maintaining accurate records with updates at all times · Ensure stakeholders remain fully engaged and updated...

IT Operations/Incident Manager - � 440pd (Inside IR35) - 4 Months - RemoteParity Group are delighted to partner with our client, a prestigious Public Sector organisation, who are looking to recruit an experienced SC cleared Infrastructure Engineer on an initial 4 -month contract basis. This role will see you primarily work remotely however you may be required on site on occasion.The Service Operations Manager is responsible for protecting our clients live services. You will facilitate and manage the Major Incident Management discipline following a service failure, restoring live service as quickly and safely as possible with the smallest possible business impact and ensuring communications are issued as appropriate. You report direct to the head of Service Operations and are accountable for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will be able to work using your own initiative,...

Description ROLE OVERVIEW We are recruiting for an experienced IT Infrastructure Analyst to join the IT Infrastructure Team. The IT Infrastructure function is responsible globally for the design, development, management, architecture, operation and full lifecycle of all IT Infrastructure for the firm's offices. The team ensure that the company's IT Infrastructure, networks and associated systems run smoothly, perform within agreed targets and provide a secure platform for the company's business operations. The core infrastructure team is a team of 6 highly skilled analysts. The team is in based out of London and hybrid working. There is a shift of between 8am and 6pm with the working, covering 8-4pm, 9-5pm and 10-6pm. The role will suit a highly driven, self-motivator, with a strong desire to meet a challenge, exceed expectations and deliver as a team. Someone who can cope with a fast moving and ever-changing environment. Someone who isn't afraid of...

This is an exciting opportunity for an IT Incident Manager is to own, implement, mature and embed the Incident Management Framework. You will be responsible for reviewing the severity and correct prioritisation of incidents, coordinate investigation and resolution activities across multiple teams and collaborate with the Problem Management function. A key deliverable will be to help reduce the duration, downtime and impact of major incidents through proactive Continual Service Improvement (CSI) activities. You will also join a team of ‘duty managers’ who, via a rota, will provide out of hours support and coordination of major incidents.    You will be working with a number of Team Leaders, across multiple IT teams, to review, mature and embed optimised and efficient Incident Management processes, especially how incident impacts, severity and categorisation is consistently derived across the Service Response (1st line) function to decrease the impact and duration of incidents....

Description Could you be the person to help us build our future success? Who we are? We are afull-fibre broadband provider with £250m of investment.We are rolling outa 10Gbps FTTP networks and have a plan to cover a total of 1,000,000 premisesbringing truly exceptional connectivity services to homes and business in the South ofEngland.We want to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband. Who are you? We are looking for forward thinking, enthusiastic individuals to join our team.You will be keen to learn, adaptable and excited to be part of our fast-growing organisation. What we offer: Annual Salary Annual Bonus Long Term Incentive Scheme 25 day paid holiday Pension Private Medical Insurance Life Assurance Cycle to work scheme Health Screening Company Vehicle Role: Reporting to Security Manager and based in the London Head Office (Hybrid working). You will be responsible...

Company Overview… 83zero Ltd is excited to be working alongside a giant within the finance space. With a global presence and a leader within merchant banking, they are looking to add additional support to their IT Operational Control team! This position will be a hybrid working model!What's in it for you… Competitive Salary with great benefits & bonus25 days holiday (option to buy more)Christmas shopping dayLife assurance cover - x4 times basic salaryPrivate healthcare schemes10% pension contributionDiscounted gym memberships + much more!The IT Operational Control Manager is responsible for leading a team of IT professionals to ensure the smooth and efficient operation of the organisation's IT systems. This individual will be responsible for the development and implementation of policies and procedures to ensure compliance with industry standards and regulations.Position overview…Owning the design and creation and coordination of the ITGC Controls for financial, operational,...

OVERALL SUMMARY The successful candidate will join a customer focused team responsible for IT Controls for Chief Information Technology Officer - which covers IT Shared Services, Architecture, Development and Testing Services which forms part of Close Brothers Ltd. The IT Operational Control Manager will be responsible for ensuring a strong internal control environment through the development of policies and procedures, ensuring implementation and monitoring compliance. The position will work to foster standardisation and consistency across CBL CITO processes and internal controls help drive the right controls practices to keep Close Brothers Limited resilient.     RESPONSIBILITIES IT Control Responsibilities Owning the design and creation and coordination of the ITGC Controls for financial, operational, and regulatory risks for CITO Teams. Supervising and reviewing design and operating effectiveness of the IT General Controls Collating Risk Management Data and...