Planet Recruitment
Haddenham, UK
Role: 2nd Line Support Consultant Location: Princess Risborough Salary: 24,000 - 29,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across the company to work to resolve incidents. Responsibilities: Provide second line support for schools, deliver outstanding levels of customer service and support. Liaise across 2nd/3rd line teams. Support and...