Technical Consultant - Backup & Security - Hybrid in London
Role Overview
We are looking for a Technical Consultant to join on a hybrid basis in London, working closely with customers post-sale to support and secure their backup and security environments. The role blends technical delivery with customer-facing responsibility, ensuring clients get ongoing value and protection from their backup and Microsoft security tooling.
Key Responsibilities
- Support and advise customers on backup and data protection solutions (Acronis or similar platforms), ensuring environments are configured, maintained, and performing correctly
- Provide guidance across the Microsoft security platform, helping customers strengthen their security posture
- Act as a trusted technical point of contact for customers, building relationships and driving adoption and satisfaction
- Troubleshoot and resolve technical issues, escalating and coordinating with internal teams where required
- Identify gaps or risks in customer environments and recommend improvements
Top 5 Skills
- Backup platform knowledge (Acronis or similar)
- Familiarity with the Microsoft Security Platform
- Customer success or technical account management experience
- All three of the above ideal; any two is the minimum bar to be considered
- Operational/internal IT background is a plus - training provided for skill gaps
Contract Details:
- Salary: £45,000
- Location: Hybrid in London
- Role Type: Permanent