Billings Director - Order-to-Cash. Enterprise Global SaaS. Remote - 20334

SaaS Billing Expertise. Global Ownership. The Opportunity to Make a Lasting Impact.

Have you built your career solving the complexities of SaaS billing?

Can you trace an invoice issue back through contracts, customer data, and system configurations, then bring the right people together to fix it?

Ready to take ownership of a global function where your expertise will directly influence customer experience, cash flow, and business growth?

Join a growing, private equity-backed global SaaS business where you'll have the scope to shape billing operations, develop an international team, and deliver lasting improvements.

We're looking for a hands-on senior billing specialist who can work autonomosly from day one, with the curiosity to investigate, the judgment to prioritize, and the people skills to turn a plan into progress.

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The Role at a Glance

Enterprise Billings Director - Order-to-Cash
US, Remote
Compensation: $160,000–$200,000 DOE
Plus benefits including medical, dental, 401(k) + more

Company: Growing, private equity-backed global SaaS business with around 5,000 customers

Your Scope: Global Billing, Contract Setup, Collections & Cash Application across five countries

Your Expertise: SaaS Billing, NetSuite, Customized Contracts, Process Improvement & Team Leadership

About the Business

We're an international SaaS business helping customers modernize essential operations through technology.

As we grow, we're strengthening the systems, processes, and expertise that support our customers. Accurate invoices, clear account information, and responsive billing support are an essential part of that experience.

You'll join a collaborative international environment where relationships matter and where improving performance goes hand in hand with supporting people.

Your Next Opportunity

Reporting to the Senior VP, Global Accounting, you'll own our global Billings Order to Cash function, with billing accuracy and scalability at the heart of your remit.

Our customer agreements include variations in commercial terms and license arrangements. You'll understand how those differences should flow through contracts, customer records, billing configurations, and invoices, and how to resolve issues when they don't.

You'll lead a distributed billing, collections, and contract-setup team internationally, so some early-morning and evening calls come with the territory. You'll get into the detail of existing processes while building relationships across the business.

Within your first 60–90 days, you'll complete a full assessment of the operation, identify the underlying causes of recurring issues, and present a prioritized improvement roadmap to the Global Controller and CFO. You'll then own its implementation, balancing immediate fixes with sustainable improvements across people, processes, and systems.

We're already investing in our Order to Cash systems, including Salesforce–NetSuite integration work, so you'll be joining a transformation with momentum behind it.

Where You'll Make an Impact

Billing Accuracy & Operational Ownership

• Own high-volume global billing, invoicing, contract setup, collections, and cash application across multiple entities and currencies, using NetSuite and ZoneBilling.
• Translate customized customer agreements and license changes into billing that is accurate, well-documented, and defensible.
• Investigate recurring errors and credit memos, resolving the underlying data, configuration, and process issues.
• Strengthen alignment between Salesforce, provisioned license counts, NetSuite, and subscription billing, reducing manual re-entry.
• Serve as the senior escalation point and subject-matter expert for complex billing arrangements, contract structures, and disputes.

Practical Transformation & Stronger Controls

• Build and deliver a clear improvement roadmap, with priorities, ownership, and measurable outcomes.
• Put workable solutions in place where current data or systems need improvement, while developing longer-term capabilities.
• Bring structure and documentation to processes that currently rely on individual knowledge, strengthening the controls and contracting guardrails that support reliable billing.
• Partner with Finance, RevOps, and implementation partners on systems integration, automation, and AI-enabled improvements that reduce manual work.
• Proactively bring colleagues together to resolve dependencies across Sales, Legal, Revenue Operations, Customer Success, and Finance.

Collections & Customer Experience

• Improve invoice clarity, billing support, and the speed of dispute resolution.
• Establish a consistent global collections framework, including cadences, escalation paths, dispute-resolution SLAs, and monthly governance reviews.
• Reduce aging receivables, days sales outstanding (DSO), and variability in collections performance across regions.
• Expand customer self-service and increase auto-pay enrollment.

People Leadership & Performance

• Assess team capability, develop strong performers, and raise the performance bar where needed.
• Coach a distributed global team, building confidence, capability, and shared knowledge.
• Set a clear KPI framework covering billing accuracy, credit memo rate, DSO by region, first-response times, and auto-pay enrollment.
• Use performance insights to guide improvements and support individual development.
• Combine clear expectations with an approachable, culturally aware leadership style.
• Give finance leadership clear visibility into progress, risks, and priorities.

About You

You're a SaaS billing specialist who can lead from experience. You've spent a substantial part of your career owning billing operations and understand the detail behind reliable execution. You know billing accuracy is part of the product experience, especially for customers who expect precision.

You're naturally curious, quick to understand unfamiliar processes, and comfortable making judgment calls in ambiguous situations without needing detailed direction. When an issue depends on another team, you start the conversation, explain the impact, and work toward a solution.

You'll bring:

• 10+ years of progressive SaaS billing and revenue operations experience, with substantial dedicated billing ownership and leadership of distributed teams.
• Experience billing customized SaaS agreements, including variations in contract terms, license counts, and customer arrangements.
• Deep, hands-on NetSuite expertise, covering subscriptions, invoicing, revenue schedules, and customer records.
• A track record of building or transforming billing and Order to Cash functions in complex, high-volume, multi-entity, multi-currency environments.
• Evidence of reducing billing errors, credit memo volume, and DSO through root-cause analysis and lasting process and systems fixes.
• The ability to independently assess an operation, define a roadmap, and deliver it.
• Strong cross-functional communication and the credibility to secure cooperation across teams.
• Hands-on people leadership experience, including assessing team capability and making the changes needed to improve performance.
• Familiarity with, and a genuine interest in, applying automation and AI-enabled tools to operational challenges.
• A bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent professional experience.

Experience with ZoneBilling or a comparable subscription billing platform, Salesforce integrations, multi-jurisdiction billing and tax (US, Canada, UK, Australia, New Zealand), or a startup or scale-up environment would be a strong plus.

What You'll Find Here

The opportunity to own a business-critical global function, work closely with the Global Controller and CFO, and see the results of your decisions.

You'll have scope to apply your specialist knowledge, develop your team, and build an operation that supports the company's next stage of growth.
Ready to Put Your Expertise to Work?

If you enjoy understanding how things work, solving the problems behind recurring errors, and helping people perform at their best, this could be your next move.

Bring your SaaS billing expertise. Shape the function. See your impact. Apply today.

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