5 complaints handler jobs found

Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication...

Complaints Handler - Financial Services (Remote) Salary: From 30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 6 months end-to-end complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key...

Full job description SME Claims Handler - Part Time (Hours to Suit) - 100% Remote Working Our client is hiring a Commercial Claims Handler to manage a portfolio of low to medium complexity SME Commercial Property & Liability claims. You will deliver fair, timely outcomes while learning key technical skills such as coverage assessment and negotiation, supported by structured training, coaching, and quality assurance. Skills and Experience: Essential Claims investigation and assessment Policy coverage interpretation - Understanding of Policy wordings / Endorsements / Conditions / Exclusions etc UK SME Property & Casualty Claims Fraud detection Complaint handling Insurer & Broker relationship management Desirable: Capability to spot claim trends Process loss ratios Cert CII A minimum 2 years handling Property & Liability Claims essential To find out more information about this opportunity, please click apply, or...

This Cantral London Authority are looking for a Customer Engagement Officer to work within Adults Services. Details of the role are: This role plays a vital part in ensuring residents, service users and partners receive accurate guidance, timely responses and high-quality support when raising complaints, enquiries or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. This is a key role for ensuring transparency, accountability and excellent customer experience within the Council. Key Responsibilities • Act as the first point of contact for anyone seeking information or support on how to make a complaint • Communicate sensitively with callers and visitors,...

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for an Interim HR Advisor on a full-time, temporary basis. This role is fully remote and offered on an initial 3-month contract. Main Responsibilities: Manage a range of employee relations cases, providing practical and compliant HR advice. Handle sickness absence cases, supporting managers with attendance management and return-to-work processes. Advise on grievance procedures, ensuring cases are managed fairly and in line with company policy and employment legislation. Provide day-to-day HR support and guidance to managers and employees. Maintain accurate HR records and case documentation. Ensure HR policies and procedures are applied consistently across the business. Support managers in resolving employee issues effectively and professionally. Escalate complex cases where appropriate and provide recommendations for resolution. Contribute to HR projects and...